CHRISTINE WEBBER

Yorkville, IL ad0ybl@r.postjobfree.com

REMOTE PROGRAM MANAGER & SAFe ADVANCED SCRUM MASTER

Project Management Professional Health Care, SAFe, Agile & Cyber Security Expertise

Strategic, resourceful program management professional with experience leading complex projects, navigating unexpected situations, and devising innovative solutions to track project and program progress. Promote the effective use of Agile, Scrum, and SAFe principles and practices, reducing anti-patterns and promoting a versatile, growth mindset. Identifying iteration improvements, resolving issues, and removing impediments by conducting Agile ceremonies to maximize capacity and reduce work-in-process (WIP). A collaborative leader focused on building positive stakeholder relationships, effectively managing expectations, engaging diverse groups, and supporting open communication to ensure project success.

SUMMARY OF RESEARCH SKILLS & EXPERTISE

-Portfolio Management

-Strategic Planning & Budget Forecasting

-Scaled Agile / Waterfall Methodologies

-Stakeholder & Client Relations

-International & Domestic Project Leadership

-Virtual / Onsite Team Leadership

-Full Cycle Project Management

-Servant-leadership/Coaching and mentoring

-Vendor Management

-Process Improvements & Cost Containment

PROFESSIONAL EXPERIENCE

DELOITTE TOUCHE TOHMATSU LIMITED (DTTL) Chicago, IL 2017 to 2023

CYBER SECURITY PROGRAM MANAGER (REMOTE CONTRACT POSITION)

Spearheaded full-cycle information security projects and programs with budgets exceeding $2M to replace outdated hardware and upgrade global networks. Enhance the security posture of the overall network for 40+ global clients. Led the strategic planning and execution of large-scale enterprise programs, identified and addressed major project risks, and managed the day-to-day tracking of deliverables for global clients.

-Reduced security vulnerabilities through aggressively finding cybersecurity gaps and completing multiple projects including IPv6, patch management, firewalls, MPLS, and Global WAN to strengthen the security posture of clients.

-Relocated a client office in 11 days ensuring that the technical infrastructure and internet connectivity were in place for the site opening, coordinating migration, troubleshooting, and project closing, before construction completion.

-Managed a team of technical architects to construct infrastructure groundwork to support applications migrating to the cloud, developing strategy, vetting network architecture, adhering to internal security and compliance requirements, monitoring and performance optimization, and disaster recovery.

-Enhanced team performance by coaching and mentoring engineering and architecture teams, and promoting Agile methodologies, Scrum, and SAFe values and practices.

-Established industry-leading practices to ensure data confidentiality, balancing the needs of multiple stakeholders, and collaborating with global Deloitte network security teams within complex, matrixed environments.

-Centralized management of web proxy and cloud access security broker (CASB) solutions by supervising the implementation of web protection services.

-Supervised the implementation of web protection service for centralized management of web proxy and cloud access security broker (CASB) solutions.

-Directed the deployment of cloud access security broker to end-user devices through Netskope to enhance endpoint detection and response capabilities.

HEALTHCARE SERVICES (BlueCross BlueShield) Chicago, IL 2007 to 2017

IT PROGRAM MANAGER SENIOR PROJECT MANAGER (CONTRACT POSITION)

Functioned as a virtual pharmacy program lead and project manager to remotely manage projects leading cross-functional teams including clinicians, medical directors, and pharmacists.

-Achieved a 5-year ROI of $46M by allocating a $1.5M collective budget and managing projects that implemented direct benefit provisions to support the development of an infusion network with member out-of-pocket enticements to use a less costly site of care for outpatient services to meet the demands of the current market.

-Enabled traditional pricing to keep and grow books of business through completing a project for master claims file conception; administered a one-time delivery budget with three defects deriving from 67 test scenarios.

-Enhanced client capacity for tracking pharmacy claims and collaborated with medical directors on claim reviews and approval of standards to classify claims in need of review.

ADDITIONAL EXPERIENCE

-TekSystems, Inc. – CONSULTING PROGRAM MANAGER/SENIOR PROJECT MANAGER

oClients: Navistar Inc. / Allstate Insurance, Inc.

-Solving International, Inc. - CONSULTING PROGRAM MANAGER/SENIOR PROJECT MANAGER

oClient: Health Care Service Corporation (BlueCross BlueShield of Illinois)

-Randstad Technologies - CONSULTING SENIOR PROJECT MANAGER

oClient: CVS Caremark, Inc.

-Insight Global - CONSULTING SENIOR PROJECT MANAGER

oClient: Gallagher – Bassett

EDUCATION & CREDENTIALS

M.S., HEALTH CARE ADMINISTRATION, INFORMATICS & SUSTAINABILITY University of Phoenix

B.S., HEALTH CARE ADMINISTRATION & INFORMATION SYSTEMS University of Phoenix

Certifications & Licenses

-MASTER’S CERTIFICATE IN PROJECT MANAGEMENT IS/IT Villanova University

-PROJECT MANAGEMENT PROFESSIONAL (PMP) Project Management Institute (PMI)

-CERTIFICATE IN INFORMATION SECURITY DeVry University

-CERTIFICATE IN ACCOUNTING DeVry University

-SAFe 6.0 / 5.1 ADVANCED SCRUM MASTER (SASM) Scaled Agile

-SCALED SCRUM MASTER CERTIFIED (SSMC) Encertify

-AGILE MASTER CERTIFIED (SAMC) Encertify

-SCRUM MASTER (CSM) Encertify

-SIX SIGMA YELLOW BELT Encertify

Training

-ORGANIZATIONAL TRANSFORMATION: FOUNDATION Project Management Institute

-RELEASE TRAIN ENGINEER ESSENTIALS SAFe Scaled Agile

TECHNOLOGY SKILLS

SAFe 6.0, Azure DevOps, Jira Software and Align, Confluence, Kanban, MS Project, Microsoft Products (Visio, Office 365, Teams), SharePoint, Planview, Clarity, Zoom, SAFe Agile Framework, Waterfall, SDLC, Skype, ServiceNow, Power BI Tools, Adobe Acrobat, and Google Suite.

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