CURRICULUM VITAE

Germaine Moraes

Om Sai Apts, Saburi, 301/302, Manvel

Pada Road, Virar(East)

Tel: +91-986*******

Email:ad0yaw@r.postjobfree.com

Objective:

Seeking a position to build a career in your esteemed Company, which will help me exhibit my skills and offer personal growth. I am looking for a career opening where I can bring a high degree of skill, initiative and enthusiasm, and where I can apply my range of technical talents including excellent Interpersonal abilities.

Personal Profile:

I am young, versatile and smart professional, a self motivated, hardworking, fast learner, dedicated, multi-tasking and problem solver individual who can work independently, with a good communication and exceptional team-building skills.Willing to adapt new knowledge and technology.

Educational Qualification:

BSc in Zoology: Passed with First Class in June 2014, from Techno Global University Diploma in Hospitality and Aviation Management from National Institute of Hospitality

& Aviation Management.

FAA certified Aircraft dispatcher for 737-800.

Work Experience:

Customer Sales and Service Agent in Emirates (November 2021-May 2022) Job Profile :

Handling inbound calls with passenger queries, new bookings, general enquiries. Customer Service Executive in Indigo Airlines (August 2017- June 2019) Job Profile:

Handled Customer’s at Check In counters, boarding gates. Preparation of Dispatch documents and flight plans. Operation and Resource management. Coordination with necessary department for paperwork and resources for smooth handling of flights and airport operations.

Operation Control Center Agent in Celebinas Airport Services Pvt. Ltd. (February 2016- August 2017)

Job Profile:

Managed Operations of Arrivals and Departures Flights . Coordination of Resources between Airlines and Joint Control Centre. Preparation and Filing of Flight Plans with ATC Briefing. Handled operations for Scheduled and Non-Schedule Flights. Trained new employees in the department.

Customer Service Executive in Epicenter Technologies Pvt. Ltd (January 2014-June 2014) Job Profile:

Handled calls for a medical diagnostic centre based in Mumbai .Booking appointments for health tests, home check-ups and report delivery.

Skills:

Knowledge to react to both healthy and crisis situations.

Ability to interact with people diplomatically and professionally.

Good Communication and Team Player.

Training new employees within the company.

Trainings attended:

Basic AMS AODB and A-CDM .

Dangerous goods.

Airline Security.

ETOPS.

Languages known:

English, Hindi, Marathi, Konkani.

Personal Details:

Date of Birth : September 12,1991

Place of Birth : Mumbai, India

Nationality : Indian.

Marital Status :Unmarried

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