Venkata Roopa Rani Muddana

Phone: 409-***-****

Email: ad0yap@r.postjobfree.com

Career Objective:

Technical/Functional expert with extensive background in leading/developing CRM software applications. I have gained an intimate understanding of what makes technical projects successful. Looking for an opportunity to make use of my interpersonal skills to achieve goals of a company that focuses on customer satisfaction and customer experience. Summary:

• Having 14+ years of experience in Project Management, Implementation, Customization, Development, Design, Business Analysis, testing and as well as Production support of technical projects involving Siebel, Salesforce, .net, MuleSoft, TIBCO, Angular Java Script and SQL.

• Handled and lead Siebel/Salesforce technical and data migration projects independently from small to large projects along with mentoring new members and junior developers in the team.

• Experienced in handling projects with tight deadlines to finish them without compromising on the quality of the deliverables.

• Handled technical teams of 2 and 7 for project deliverables in tight deadlines.

• Experienced working in Waterfall and Agile methodologies.

• Experienced in gathering business requirements from customers/clients and providing functional specifications to development team. Experienced in writing user stories, test cases and BRD

(Business requirement document)/FD (Functional Development).

• Experienced in Salesforce, Apex, LWC, Open UI, Siebel Configuration, Scripting, Document Administration, Email Integration, BI Publisher reports, Workflows, EAI and I frame.

• Worked on Integrations between Siebel, SAP, Salesforce using MuleSoft ESB. Good experience with XML and JSON data formats. Triggering outbound messages from Siebel to other 3rd party integration platforms like Cast Iron, Oracle Fusion, SOA, Sales Force, Portal and ATN Systems using SOAP.

• Experience on Incident management Life cycle, using CA Service Desk, Service Now and help desk tool for tracking Incidents. Experience on multilingual environment Siebel/Salesforce Applications French and English.

Technical Skills:

SKILLS TOOLS

CRM Siebel, Sales Cloud, Service Cloud and Sales Force Languages C, C++, SQL, PL/SQL, Java Script

RDBMS Oracle 10G, MS SQL2008, MS SQL 2005, DEMP2S

Defect Tracking HP Quality Center, CA Service Desk, Azure Devops Web Technologies HTML5, XML, Java Script, CSS, VB Script, Angular JS Operating Systems Windows Server 2000/2003/2008, UNIX, LINUX Integration Tools Dell Boomi, Mulesoft

Certifications:

• ITIL V3 Foundation Certification in IT Service Management.

• Oracle Siebel Certified.

• Salesforce Admin/Developer Certified.

• Certification in Web Applications.

• Boomi Integration I and II Certified.

• PMP Certified.

Professional Experience:

National General Management, Nashville, TN Feb 2019 to Till Date Role: Senior Siebel Developer/Lead Developer

Responsibilities:

• Lead, Develop and Support claims system using Siebel (Financial Application) CRM tool.

• Prepare Technical design documents and provide mapping documents for various integrations for internal/external applications.

• Develop complex requirements using Siebel configuration, Scripting, Workflows, Assignment Manager, Integration Objects, Web services (using XML, XSLT), REST API, Siebel Open UI (using Java script, CSS, jQuery, HTML) and doing data migration when required using Siebel EIM and SQL/PLSQL/SSIS.

• Configuring Server Components, running EIM batch jobs, building java scripts for UI enhancements.

• Trouble shooting data/technical/functional issues for all issues/integrations in Claims system. Performing code migrations to various environments like TEST, UAT, etc.

• Coordinating between various cross functional teams to integrate .Net/Web and Siebel applications and providing solutions to the integration requirements.

• Interacting with testers and Business Analysts for every release to coordinate for deliverables. Environment: Siebel IP13, IP21.12, Siebel Financial Services, Oracle 12c. National Labor Relations Board, Washington, DC Jul 2018 to Feb 2019 Role: Siebel Senior Consultant

Responsibilities:

• Involved in designing/developing/upgrading/supporting the Siebel Call center application for the federal client.

• Experience in Siebel Configuration, Scripting, Workflows, State Model, Runtime Events, Business Service, Open UI, Email Integration, Real-Time Web Services and Audit Trail. Environment: Siebel IP16 Patch set, Siebel Call Center, Windows Server, Oracle 12g. Equinix, Sunnyvale, CA Apr 2017 to Jul 2018

Role: Siebel/Salesforce Senior Consultant

Responsibilities:

• Responsible for customizing, configuring, and integrating (EAI) Siebel eCommunications (Open UI),Sales Force and TIBCO.

• Involved in Major complex development projects like Network Port Migration, Integra, Trouble Ticket Notifications and MACD Open Orders.

• Experience in Siebel Configuration, Scripting, Workflows, State Model, Runtime Events, Business Service, Email Integration, BIP Reports, Real-Time Web Services and Audit Trail. Environment: Siebel 8.1.1.11 - 16 Patch set, Siebel eCommunications, Sales Force, Windows Server, Oracle 12g.

Dell Software, Aliso Viejo, CA Jul 2015 to Apr 2017 Role: Salesforce/Siebel Senior Consultant

Responsibilities:

• Involved in business analysis, developing the application, and involved in production support for Siebel and Salesforce.

• Also Involved in On Call support (24/7) for Siebel, Sales Force, Cast Iron and eSales.

• Responsible for customizing, configuring, and integrating Siebel Field service (Open UI) application and Sales force Sales application with middleware’s like Cast Iron (CI) and Oracle Fusion.

• Built many real-time web services between Siebel, Web Portal, Sales Force and Oracle via SOAP UI.

• Experience in Siebel Configuration, Scripting, Workflows, State Model, Runtime Events, Business Service, Data Validation Manager, PR/PM files, Real-Time Web Services, BIP reports, I frame, CTI and Audit Trail.

• Responsible for deploying and maintaining Latte Account-Contact sync between Siebel and Sales Force (SFDC).

• Built end to end sync for Price lists from Oracle to Siebel to Salesforce using Cloud Boomi Integration middleware.

• Maintaining Development and UAT Environments involving Siebel Administration activities. Environment: IP15, Siebel Field Service, Sales Force, Windows Server, Oracle 11g. BA Continuum India Pvt Ltd, Hyderabad, India Apr 2013 to Aug 2014 Role: Siebel Consultant

Responsibilities:

• Played key role as a developer in designing and developing Siebel and Salesforce application.

• Responsible for sending the messages to Data Mart system using EAI Web Services via SOAP.

• Developed very complex requirements using Inbound and Outbound web services to integrate with billing systems using a middleware and testing them using SOAP.

• Developed Applets, Business Components, BO, Views, Screens, Workflows, Web Services and Business Services.

• Automated Emails using Workflow Process Manager.

• Involved in Siebel Open UI customizations using JavaScript and HTML.

• Responsible for fixing the production defects raised by clients. Had direct interaction with users in resolving the issues.

Environment: Siebel 8.1, 8.1.1.10, Siebel Finance Application, UNIX Server 2000, MS SQL 2005. Deloitte Support Services India Pvt Ltd, Hyderabad, India May 2011 to Apr 2013 Siebel Consultant

Responsibilities:

• Account Plan is completely custom entity created for Deloitte Canada High level supervisors to handle all account related transactions.

• Provided an innovative solution for a complex requirement using MVF’s which was recognized by Clients. Worked on Siebel Universal Master Application for having Comprehensive and update master repository.

• Involved in Technical design and development of complex requirements. Worked in Siebel Configuration and scripting with 500+ LOC.

• Responsible for sending the content to ATN system for functionality of Email Services using Inbound and Outbound Web Services.

• Involved in giving Database schema for data coming from external sources.

• Involved in Data Migration between Siebel Applications and given innovative solution for challenging problems.

Environment: Siebel 8.1, Siebel Sales Application, Windows Server 2003, MS SQL 2003. Wipro Technologies, Hyderabad, India Nov 2008 to Mar 2011 Project: Master Card

Role: Siebel Consultant

Responsibilities:

• Developed Siebel Email Functionality to send Emails/Faxes from the application both Inbound and Outbound.

• Developed Inbound and outbound web services to integrate with CHS (Cardholder System).

• Developed VBC’s, EBC and Integration objects.

• Migrated LOV’s, Views, Data maps using ADM (Application Deployment Manager).

• Worked on issues related to Configuration, EIM, and Workflows.

• Developed Siebel Email Functionality to send Emails from the application.

• Responsible for Design and coding Project which involved Configuration, Scripting, Document Merge, Product Administration, Pricing (CPQ), EIM and Workflows.

• Developed VBC’s, EBC and Integration objects.

• Developed Auto Document Generation functionality in application for Quotes.

• Worked on Product Configuration and developed/customizing products.

• Worked on EIM Load using CTL and IFB files.

• Migrated LOV’s, Views, Data maps using ADM (Application Deployment Manager).

• Responsible for preparation of the documents like Technical Functional and Unit Test Case. Environment: Siebel 8.0,7.8, Siebel Call Center Application, Siebel eCommunications Application, Windows Server 2003, MS SQL 2003.

Education:

Educational

Qualification

Month/Year Board/Institute CGPA/% Degree

Date

Master of Science 08/2014-

12/2015

Lamar University 3.9/4 12/2015

Bachelor of Engineering 09/2004-

03/2008

Andhra University 83.3%

03/2008

Plus 2/Intermediate 03/2002-

03/2004

Sri Chaitanya Junior

College, Board of

Intermediate, Visakhapatnam

96%

03/2004

High School 03/2000-

03/2002

AVK high School, Board of

Secondary

Education,

Visakhapatnam

88% 03/2002

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