Client Services Director
Resume:
Page *
Begum Tolgay
Chapel Hill, NC
Cell : 919-***-****
Email: ***********@*****.***
Career Profile
A highly talented, skilled and professional Advertising Client Services Director with diverse experience in international large advertising agencies and managing client accounts. Looking for an office/ communications job in a well established organization. Eligible to work in the USA.
Education
Webster University of Orlando, Florida ( 2001 – 2004)
- Master of arts degree - Marketing ( Graduate Degree )
- Master of arts degree - Interpersonal communications ( Graduate degree)
- Thesis : How to manage people who have disorders at workplace. Elective Courses :
Creative training
Building stronger customer relations
Bilkent University of Ankara, Turkey (offers international diploma)
- Bachelor’s degree in English Language and Literature Elective Courses: Strategic Communications (to persuade… through public relations and advertising
Human behavior in work place
Ankara College (High School)
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Professional Strengths
- Possess ten years of professional experience in advertising and marketing communications with a strong visual sense (as a Client Account Executive, Supervisor and as a Client Services Director in large advertising agencies)
- Ability to supervise and monitor a team
- Possess good management and organizational skills
- Ability to maintain and build very good relationships with clients and colleagues.
- Ability to learn very quickly. Very good at problem solving, very organized.
- Ability to work under pressure and in high paced working environment. Very good with the deadlines.
- Passionate for the job. Dedicated and focused.
- Effective Client Services Director skilled at seeing the big picture and identifying tasks to facilitate on-time and cost-efficient completion
- A confident and concise communicator with diverse audiences.
- Strong leader and team player, supporting team members to achieve personal and professional goals.
- Client account’s TV commercials, news ads, production management, trade shows, budget management.
- Able to spark interest and take initiative.
- Energetic, detail oriented and reliable.
- International experience. (Headquarters of the agencies I’ve worked for is in Chicago and London)
- Very good listener, proficient in multicultural environments, ability to handle multiple projects demands in detail.
- Knowledge of basic operating systems like Microsoft Word, PowerPoint, Internet Page 3
Professional Experience
Governors Club Realty ( Chapel hill, NC) - Office administration ( October 2018 - present) SPCB – Vesbo – Home Office – (Portsmouth, NH USA) Marketing Communications Director (2010 – 2016)
Leo Burnett (Advertising Agency Istanbul office – Headquarters is in Chicago, USA) Advertising Client Services Account Director (2000 - 2010)
- Wrote correspondence, proofed and edited press releases and other documents to ensure accuracy and consistency
- Ensured necessary actions are undertaken by the account team
- Responsible for reviewing the progress of clients advertising projects.
- Handled the responsibility of setting sales target and achieving it
- Responsible for conducting meetings on a weekly basis.
- Acted as a liaison between the clients and the creative group to perform various tasks like TV and radio commercials, (production) Newspaper ads, printed materials, websites, indoor and outdoor advertising.
- Attended trade shows, exhibitions and events
Attending Graduate School in the USA (2001- 2004 ) (MA degrees) Leo Burnett (Advertising Agency Istanbul office – Headquarters is in Chicago, USA) Advertising Client Services Account Supervisor ( 1998 – 2000)
- Offered a first class service to both potential and existing customers
- Managed the work of advertising account executives as well as client budgets and administration
- Handled the tasks of dealing with various advertising campaigns.
- Followed detailed daily tasks
- Attended trade shows, exhibitions and events
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Saatchi & Saatchi (Advertising Agency Istanbul office – Headquarters is in London) Advertising Account executive ( 1996 – 1998)
- Assisted advertising account director in managing various projects and necessary modifications
- Used the network of the organization to create awareness about business network
- Communicated prospective clients through emails and phone calls
- Handled the tasks of preparing daily accounts and periodic accounts statement for the client’s advertisement projects.
- Interacted with advertising production department and maintained financial statements for daily activities.
- Took role in organizing events (parties, dinners) for the clients. Some of the international clients that I have been responsible : P&G, Coca Cola, PM, McDonalds, Ariston, Visa, CNN Turk ( Local clients include some local schools, banks, TV channels, newspapers, markets and malls)
Personal
Married
Children : Sarp (11) and Ates Erden (10) attending Durham Academy in Durham, NC Interests : All kids activities, family play, tennis, swimming, travelling, movies and musicals, dining, walking, working out, reading
Languages : English and Turkish
Reference:
Eric Block - Head of PE at Durham Academy
Robert W Lucas - Internal and external human resource development professional – Author (My instructor for 2 years while studying masters degree) His website : http://www.robertwlucas.com/program_offerings.html More references available upon request.
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