Customer Service Rep

Natasha Hayes

*** ***** ***. *****,** ***** 478-***-**** /843-***-**** /***********@*******.***/*******************@*****.***

Objective…..Moving forward with a growing company

Experience

Customer Service Rep

Telus International

June 2022-Dec 2022

Handle and carefully respond to all customer inquiries of traveling around the world with American Express Travels helping customers decide on places to travel Booking and canceling trips including hotels flights resorts and places to enjoy. Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively resolve issues on the first call by being proactive Appropriately communicate with customers. Answer phones file and send documents to different departments. Document information in customers accounts and transfer calls to different departments

Customer Service Rep

Alight Solution(Randstad)

September 2021-April 2022

Orlando FL location

Handle and carefully respond to all customer inquiries Provide excellent customer service through active listening Work with confidential customer information and treat it sensitively resolve issues on the first call by being proactive Appropriately communicate with customers. Answer phones file and send documents to different departments. Document information in customers accounts and transfer calls to different departments.

Musician

Greater love outreach Ministries

August 2000- • Milledgeville, Georgia

Teach songs to 5 or more individuals, Write songs, play musical instruments ( Keyboard and drums) sing and perform for audience

Social service Community Tech/Building Safety Manager

Health Care Staffing

March 2018-November 2019• Dublin,Georgia

Answer phones, enter data in the computer, created jobs for the mental and disable individuals, Supervised 25 special need employees, payroll books,, sent memos and letters, conducted safety drills for staff and individuals, coordinated luncheons and special programs for individuals and there families, order inventory,compare account payable and receivable account. Visit individuals homes, transport individuals to appt school and work, wrote progress notes on employees. Made copies, mailed letters and

Home Health Aid

Ingram Care

August 2016 -January 2018 •Milledgeville, Georgia

Monitoring managing and providing supports for individuals and / or groups of person with disabilities in residential settings. . I assists the person(s) receiving services in identifying and communicating his or her request and needs for services and support. I also implement services and supports to address the individual's goals and desired outcomes as identified through each individual service plan

Direct Support Help Specialist

RHA

October 2014- June 2016 •Milledgeville,Georgia

File copy print answer phones document the daily activities of individuals. Monitoring managing and providing supports for individuals and / or groups of person with disabilities both in residential and day setting. At certain residence I sleep over with special schedules and work weeks. . I assists the person(s) receiving services in identifying and communicating his or her request and needs for services and support. I also implement services and supports to address the individual's goals and desired outcomes as identified through each individual service plan

Office Assistant

Milledgeville Housing Authority

March 2010 - September 2014 • Milledgeville, Georgia

File, copy, print, fax, mail, and answer phones, document, pick up criminal background checks help with recertification for housing, entered data in the computer from handwritten documents, made deposit, prepare deposit slips, enter applications and collect money for rent and recreational rentals

Home Counselor

Project Adventure

April 2006 - August 2007 • Milledgeville, Georgia

Monitoring and managing children ages 13-17 with different disabilities and behaviors. I taught them how to do daily chores in home and took them to doctor’s appts and outings. I assisted them with their meds. At certain residence I sleep over with special schedules and work weeks. . I assists the person(s) receiving services in identifying and communicating his or her request and needs for services and support.

CNA

Veterans Home

September 2004 - October 2006 • Milledgeville, Georgia

Assist nurses with patients answer telephones took vitals escort client to living spaces. Changed clothes linen and diapers. Provided total supports for individuals in everything physically needed to do. File copy and documented intake and outtake for individuals with special needs and behaviors.

CNA Lead

Central State

October 2003 - October 2005 • Milledgeville, Georgia

Assist nurses with patients answer telephones took vitals escort client to living spaces. Changed clothes linen and diapers. Provided total supports for individuals in everything physically needed to do. File copy and documented intake and outtake for individuals

CNA

Toomsboro Nursing

October 1999- October 2003 • Milledgeville, Georgia

Assist nurses with patients answer telephones took vitals escort client to living spaces. Changed clothes linen and diapers. Provided total supports for individuals in everything physically needed to do. File copy and documented intake and outtake for individuals

Co-owner

Hayes Beauty Supplies

January 2008 - December 2011 (3 years 11 months) • Milledgeville, Georgia

Bookkeeping customer service rep set payroll make deposits order material stock contact vendors managed 3-6 employees

Correctional Officer

River state Prison

October 2007 - May 2009 • Milledgeville, Georgia

Monitor and managed 100-1500 inmates daily activities. Bring security to the General public, and documented daily activities

Education

CGTC

Accounting Data Entry Clerk Diploma

Contact this candidate