Human Resources Customer Service

Will MORAJA

Lebanon, Ky ***** 270-***-**** **********@*****.*** Objectives

Enthusiastic individual with superior skills in working in both team-based and independent capacities. Understanding of technology and ability to work in a fast-paced work space. Education and Training

Bachelor of Science: Business Administration and Management University of Campbellsville Campbellsville Kentucky Emphasis in Human resources and finance

MBA: Business Administration & Finance & HR

University of Campbellsville

Experience

Customer Service Representative Five star April 2018-August 2022 Assessed customer needs and upsold products and services to maximize sales. Asked probing questions to determine service needs and accurately input information into electronic systems. Assisted customers each time with questions.

Informed customers about billing procedures, processed payments and provided payment option setup assistance. Finance/HR manager Bosley Funeral home January 2015-present Accounting and finances- Budgeting, profit/loss margin, accounts payable. Accounts receivable, data analysis, general ledger, cash flow, inventory, basic math, calculations HR-

Recruitment- handled the recruiting of new employees, the interviewing process, and hiring phase Communications- communicated changes like new guidelines, payroll, scheduling, inventory Payroll & Inventory- Handled payroll and inventory, order product, marked them off, and set up budgets. Handled employee payroll as well.

Oracle- Used oracle for the hiring process, to communicate with employees, and to strengthen the relationship. Performance management, goals, compensation, time tracking, payroll. Keep up with local laws, and overall funeral home guidelines

HR/finance Job & internship/January 2018-August 2021 Multiple local businesses Learned all the aspects of the banking industry and worked in all functional areas. Have experience as a personal banker and a relationship banker as well as other areas. Storage Units business

Financial manager and analyst(2018-now)

Same role as the funeral home

Skills:

Problem solving

Financial concepts

Computer skills

Business development

Communication

Accounting

Data analysis

Budget

Recruitment

Strategy

Forecasting

HR principles

Accomplishments

Deans or presidents lists every term

Maintained a 3.9 GPA Undergraduate while working 35 plus hours a week. Maintained a 4.0 GPA in MBA program

National Honor Society, President’s list

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