Customer Service Technical Support

Summary

Skills

Experience

Education and Training

Mary Jane Debusk Hunter

**** **** ******

Lubbock, Texas 79413

Home: 806-***-****

********@*****.***

Talented customer service professional bringing more than 30 years of experience helping all types of customers with account and service issues. Able to understand and resolve issues, promote products and maintain strong loyalty. Driven to exceed expectations and contribute expertise to team success.

Window software applications

proficiency

Quality team player

Files and records management

Government relations knowledge

Processing payment

Staff performance evaluations

Developing curriculum

Custodial care knowledge

Self-discipline

Recruiting and training

Team leader

Verbal and written communication

Fluent In Spanish

October 2004 to

January 2019

AT&T Communication

Lubbock, TX

Technical Support Representative

Income calls at a fast pace ran diagnostics on lap tops, tables and Mac computer as well as communication devices.

Troubleshooting with customers on the phone to pin point issue with there electronics and get service running properly .

Educating customer and easy step how to maintain equipment and walking customers through step by step repair of there PC and Laptops.

Follow through each issue ask probing and discover questions to make sure issue does not continue to occur

July 1998 to

October 2004

Lubbock County

Lubbock, TX

Deputy Tax Clerk

Processing information at a high pace

Transferring vehicle titles for dealerships and individuals Handling large amounts of money accurately and quickly and uploading deposits to main frame Training replacement clerks and advising on polices and procedure updates Accurately and quickly entering dating at a high pace for accounting purposes 1992 Texas Tech University Health Sciences Center

Lubbock, TX

communication

Associate of Arts

Contact this candidate