Customer Service Agent

**/**** - **/**** ******** Service Agent

Matthews Cremation, Apopka, FL

Help Customer with Urns and supply orders Via phone email or chat.I also update tracking information throughout the day and provide excellent customer service. 01/2021 - 04/2022 Reconsideration Analyst 1

Robert Half Intl, Jacksonville, FL

This is a remote position, I perform routine appeals work and data entry.Serves as a support person for the reconsideration. Work under close supervision, with minimal latitude for the use of intiative and independent judgement. 08/2019 - 10/2020 Office Assistant

Rapid Staffing Inc, Brandon, FL

Pool attendant for Brentwood hills Hoa. Light office work answer phones assist residents with gate key cards, keep the pool and bathroom areas clean. 05/2019 - 08/2019 Customer Service Agent

Kelly Services, Orlando, FL

Receive incoming calls from guests that was acquiring about purchasing tickets or information about universal studios theme park.

01/2019 - 03/2019 Customer service sales

Entertainment benefit group, Orlando, FL

Receive incoming calls from Employees that was requiring about discounted hotel, theme parks, shows, car rental and entertainment tickets. 02/2018 - 09/2018 Customer Service Agent

Kelly Services, Orlando, FL

Received about 80 to100 incoming calls per day from customer that was interested in purchasing theme park tickets or information about the Sea world theme park. 02/2014 - 09/2017 Child Care Worker

Kids above and beyond learning center, Orlando, FL Provided transportation for after school kids,help after school kids with home work and other duties that was needed around the daycare. 08/2015 - 07/2016 Customer Service Agent

Chegg inc., Orlando, FL

Received about 75 incoming calls per day from students that want to rent, buy, or KEYWANDA DENNIS

110 SE 7th Street, Apt 4

Hallandale, FL 33009

Phone: 786-***-****

Email: **************@*****.***

Objective

Seeking a Customer Service position in a retail, call center,remote or hospitality environment. Abilities

Over 26 years customer services and retail experience. Prior call center and receptionist experience. Able to learn quickly and interact with others. Efficient multi-taser. Employment History

sale textbooks. And also made about 30 to 50 outbound calls to confirm certain information.

01/2010 - 11/2013 Front desk/reservation

Best western lakeside, Kissimmee, FL

Checking guest in and out of hotel making over the phone reservations filing faxing and providing excellent customer service.

08/2007 - 06/2010 Customer Service Representative

Reserve America(Ticketmaster), Orlando, FL

Responsible for handling inbound calls through out the united state for camping reservations.

12/2005 - 08/2007 Front Desk Agent

Motel 6, Orlando, FL

Checked guest in and out of hotel.Provided housekeeping services when needed. Made phone reservations and provided excellent customer services. 08/2000 - 04/2003 Front Desk Agent

Creastwood suites, Orlando, FL

Checked guest in and out hotel, Made phone reservations and provided excellent customer services.

06/2000 General High School Curriculum

High School Diploma

DR.PHILLIPS, FL

Education History

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