Customer Service Representative

Belinda Caldwell

* ******* ** #* ******** Harbor NJ 08879 973-***-**** **********@*****.***

Objective

To acquire a position in an organization where I can put to use my years of experience and further my development, as well as explore opportunities for advancement.

Work Experience

2016-2018 Customer Service Representative – TD Bank

-Responsible for removing fraudulent or suspicious accounts

-Paying close attention to detail

-Keeping track and monitoring accounts

1997-2014 Tax Associate (Seasonal) - H & R Block Tax Preparation, Newark, NJ

- Assists customers in the filing of their federal and state income tax returns

- Share federal and state tax advice and deduction information with customers

- Coordinate appointments with existing customers for tax preparation services

2014-2016 Telephone Rep – Dial America, Mahwah, NJ

- Register customers to have sample trial products shipped

- Assist customers with updating and cancelling accounts

2011-2013 Telephone Operator – AST Fund Solutions, Lyndhurst, NJ

- Engage effectively with major investors/analysis to positive promote Clients and AST Fund Solution as a business.

- Maintain a high volume of calls in a timely and professional manner.

- Problem solve with little or no direction

2010-2011 Jewelry Consultant - Zales, Jersey City, NJ

- Established effective communication with buyers to create smooth business transactions and increase profit.

- Performed daily inspection and cleaning jewelry

- Responsible for advertisement and merchandise displays for customer appeal

2007- 2009 Customer Service Representative - TUCS INC., Orange, NJ

- Assisted retired and active employees with their benefits coverage

- Provided customer support for resolution of membership issues

- Completed daily office duties (answering phone, data entry, maintain documents, etc.)

2004-2010 Hostess - Club Legends, Elizabeth, NJ

- Meet and greet customers on a regular basis to provide friendly atmosphere

- Planned daily and weekly events and completed daily inventory

- When needed operated as part time cook and server

2002-2003 Sales Associate - Nordstrom, Short Hills, NJ

- Assisted customers in the selection of store merchandise on a daily basis

- Assisted customers with returns and exchanges of store merchandise

- Performed stock and inventory procedures on a daily basis

2000-2001 Telephone Operator - Metro One Communications, Secaucus, NJ

- Answered multiple calls via call center and provided linkage to appropriate personnel

- Assisted customers with inquiries regarding telephone business and residential listings

- Performed data entry and organized reservations for customers when required

Education

High School Redirection Newark, NJ

World Wide Educational Services Newark, NJ

Certified in Computerized Customer Service

Summary of Qualifications

Skilled customer service representative committed to efficiency and thoroughness. Works well independently as well as collaboratively and able to meet critical deadlines. Knowledgeable in:

- Logistics

- Sales and Customer Service Procedures

- Tax Preparation Procedures

- Telephone Switchboard Procedures

Contact this candidate