Customer Service Construction Project
Resume:
Bennett B Braun
**** ***** **, *********** **, 12306
*************@*****.***
PROFESSIONAL PROFILE/OBJECTIVE
Experienced and knowledgeabe professional in construction and estimating. Over twenty years with eight years of construction work and fifteen years insurance estimating commercial, residential, and agricultural properties. I am seeking a position in construction project management which allows me to apply my strong analytical and problem-solving skills, strong work ethic, and willingness to take on responsibilities which will contribute to the success of the company.
PROFESSIONAL EXPERIENCE and WORK HISTORY
Merchandising Service Associate, Lowes, Glenville, NY 5/2022-present
• Provide SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Engage with customers when the opportunity arises
• Merchandise to plantogram
• Maintain a high level of communication and partnership with manager and red vest associates
• Maintain a safe and secure work environment
• Operate store equipment as needed
Claim Representative, Oregon Mutual Insurance Company, 11/2021-5/2022
• Assign and supervise the handling of residential and commercial property losses to independent adjusters
• Investigate, analyze, and determinethe extent of liability concerning first party homeowner and commerical property losses
• Interpret and apply the details of an insurance contract
• Update and maintain comprehensive claim handling notations in an electronic claims management system
• Prepare settlement or decline claim
Construction Monitor, Protocol Management Services, Marcy NY, 5/2021-11/2021 Monitor tradesman in the construction of a $500M semiconductor facility, inspected tools and equipment for compliance with the cleanroom protocols prior to allowing entrance to the restricted area, primarily above the walkable ceiling.
• Monitor operations within the clean rooms
• Promote teamwork within team and other departments
• Monitor personnel for adherence to protocol and safety regulations
• Communicate observations, issues, problems, discrepancies and any violations of policies or procedures to the Supervisor/Management
• The ability and willingness to change direction and focus to meet shifting organizational and business needs
1
Warehouse Associate, Target, Amsterdam NY, 3/2021-5/2021
• Follow all safety policies and procedures to ensure a safe working environment for all team members
• Work safely, quickly and efficiently to retreive and load items into cart to be shipped to stores
• Report to work on time and complete job tasks as assigned accurately and on time
• Trained on and operated powered equipment safely at heights of up to 40ft Claims Examiner, AON Corporation, 5/2020-10/2020
• Focus on travel claim information and supporting documentation to determine insurance coverage
• Implement contract knowledge, process guidelines and procedures
• Interview, contact and correspond with claimant and other parties involved to gather all required information
• Prepare settlement with client speak directly with client to explain final determination Senior Claim Representative, Farm Family Insurance/American National, Glenmont NY, 2003–1/2019
• Examine claim forms, contracts, endorsements, in order to determine coverage by applying the understanding of the insurance contract and contract interpretation
• Responsible for investigating the facts of property and liability claims, evaluating and estimating damages, and contract analysis for determination of coverage
• Evaluation, calculation of reconstruction costs, and estimating property damage on residential, commerical, and agricultural properties
• Investigates claim by interviewing claimants and witnesses, and obtain official reports. Obtain information from experts such as architects, engineers, builders, police officers, health care practitioners, accountants, and others to fully and accurately assess the extent of the loss
• Work cooperatively with expert witnesses, attorneys, public adjusters needed to conduct investigations, confirm findings, support evaluations and control claim costs
• Negotiate claims with claimants or plaintiff attorneys for resolution of the claim
• Present evidence at legal proceedings, producing reports and other documents as evidence
• Assist and mentor junior adjusters with claim handling
• Work additional hours, overtime hours, or non-standard hoursbased on workload and as the operation dictates
• Catastrophe claim handling. Assigning and supervising the handling of property losses by independent adjusters. Advise adjusters regarding handling of the losses. Retrieve reports and settle or decline claim based on findings of adjuster Entrepreneur, Property Repair and Maintenance, Self Employed, Clifton Park NY, 7/1997–5/2003
Work on residenial and commercial properties which consisted of building additions, renovations, repairs, siding and roofing, basements, and finishes.
• Performed work including roofing, carpentry, electrical, plumbing, painting, drywall, fencing, and landscaping
• Technical skills included are use of power tools, hand tools, and OSHA compliant 2
Woodland Management Services, Richmondville NY, 12/1987-5/2003
• Assist in maganement for landowners of all sizes to manage their forest land to meet diverse goals
• Conduct careful timber harvests that follow detailed forestry prescriptions
• Follow best management practices and work hard to deliver the best value for clients
• Use of basic forestry tools such as chainsaw, compass, and flagging
• Heavy equipment used in management are skiddsters and bulldozers EDUCATION/TRAINING
Construction Project Management, Pace University NY, 7/25/2022 OSHA 10, 5/18/2021
OSHA 30, 3/28/2022
Negotiation Training, American Re, Member of Munich Re Group Commercial Estimating, Vale Tech, TX
Bachelor of Science, Business Finance, State University of New York at New Paltz SKILLS
Communication Negotiation Problem Solving Time Management Team work Organized Collaboration Construction Technical Estimating Detail Oriented Inspections OSHA Personal protective equipment AWARDS
Magnificent Seven Customer Service Award
Hats off Award
Above Par for Recovery Dollars
3
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