Sales Representative Customer Service
Resume:
MELISSA ENGLAND
Elgin, IL 60120
****************@*****.***
QUALIFICATIONS
Assertive, proactive sales professional with proven capacity to close sales, generate new business and grow existing customer base. Experience with inside and outside sales, resourcefully managing both commercial and residential accounts. Exceptional team leader with a natural sales aptitude and accomplished discernment to identify and anticipate customer needs.
Invariably ranked the top sales representative in the company.
AREAS OF EXPERTISE
* New Client Development
* Maintaining/Upgrading Existing Clients
* Cold Calls/Prospecting
* Customer Needs Assessments
* Sales Presentations
* Price Presentations/Negotiation
* Closing the Sale
* Ensuring Customer Satisfaction
* Growing Territory Sales
* New Product Development
* Resolving Customer Complaints
* Database Management
* Website Management
* Public Speaking
* Advertising Strategies
* Sales Engineering
PROFESSIONAL EXPERIENCE
Operations Manager
2014-2019
ServDry Inc. Palatine, IL
Expedited and tracked daily shift operations, guaranteeing prompt and efficient customer service.
Built solid relationships with supply companies, through the constant increase of inventory sales.
Designed and implemented action plans to improve operating results, assuring quality care.
Office Manager
2009-2014
Abilities Unlimited Elgin, IL
Managed employee team with mentorship, developing exceptional leadership skills.
Led and executed the training of office personnel, instilling “can do” predilection.
Supervised all avenues of business office operations, timely and efficiently with resolve.
Sales Manager
Cloud 9 Systems Lincolnshire, IL 2000-2009
Customized a standardized sales script delivering a consistent message, educating and increasing customer awareness of the value of services provided.
Created and launched diverse advertising campaigns including: holiday specials, referral programs, and customer loyalty discounts harmonizing customer relations.
Implemented cold call, follow up, and courtesy call programs amplifying repeat business to maximize overall customer satisfaction scores, decreasing customer complaints.
Increased monthly revenue growth of 140%, through the establishment of an aggressive marketing strategy expanding the service area alongside follow ups of existing customers.
Transformed daily field operations routing crews geographically restoring efficient schedules, decreasing unnecessary costs.
Revitalized relationships with supply companies, increasing sales revenue over 200% by establishing strategic company inventory procedures.
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