Alvin Smith
**** ***** *****, ********* *, Chicago, Illinois Republic [60619]
ad0y4c@r.postjobfree.com
SOFT SKILLS:
Adapts well to change
Excellent customer service & telephone etiquette
Good organizational skills
Results – oriented
Works well independently
WORK EXPERIENCE:
Missionary Work Moorish Science Temple of America, Chicago, IL 06/2014 - Present
Assist in feeding the hungry
Counsel to the substance addicted youth, elderly
Teach Civics
Delinquent Accounts Collector Malcolm Gerald & Associates Chicago, IL 09/2010 – 03/2013 Leading Edge Recovery Solutions Chicago, IL 04/2008 – 09/2008 Law Offices of Friedman & Wexler Chicago, IL 01/2006 – 06/2007 VanRu Credit Corporation DesPlaines, IL 04/2004 – 11/2005 Harvard Credit Chicago, IL 06/1999 – 09/2001
Evaluated delinquent accounts and investigate root cause of payment delays
Interfaced with customers and customer service to correct billing errors and ensure accurate and timely collection activity
Conferred with customers by telephone to determine justification for overdue payment
Reviewed terms of sale, service and credit contracts with the customer
Reviewed payments and post amount to customer account
Worked with customers to resolve possible billing issues and secure timely payments
Located customers to collect installments on overdue accounts
Phoned customers and attempted to persuade to pay amount due or make payment arrangements
Updated customer database
McCormick and Smick's Dishwasher Skokie, IL 11/2007 – 06/2008
Food preparation
General dish washing responsibilities