Elsa Garcia

**** ***** **. #*** ******: 346-***-****

Houston TX 77070 Email: ad0y48@r.postjobfree.com

PROFESSIONAL OVERVIEW

Bilingual (English/Spanish) Overall Customer Service Experience with being relentless in building strong relationships with different district offices and customers. Great work ethic and reputation of integrity, knowledge, and accountability. RELATED PROFESSIONAL EXPERIENCE

The GO Solution - Houston, TX March 2015 – July 2023 Quality Control Representative

Handled various Customer Service-related issues

Customer complaint resolution

Customer call verification & fraud auditing

Verified audio sales contracts (DISH satellite)

Various projects / service promotions & qualifications Timber Grove Apartments - Houston, TX June 2013 – February 2015 Leasing Consultant

Introduce Prospective tenants to property

Managed tenants’ issues & administrative monthly record keeping

Handled applications, background checks, rent collecting & evictions

Answered inbound calls

Taco Bell - Houston, TX June 2001 – April 2013

Manager (all shifts)

Open / close store

Hire, Train, Schedule employees

Take & verify food orders, Inventory supply counts

Initiate promotions, administrative duties, deposit profits Other Skills & Abilities and Expertise

Customer Service oriented & Client focused

Speak fluent Spanish, friendly

Data Entry, Call Auditing

Familiar with Excel, Odyssey, Management Studio, Converting Mp3 files Filezilla .

Ability to work independently or as part of a team EDUCATION & CREDENTIALS

United States Citizenship Achieved August 2016

San Benito High School Graduate May 1989

** References Available Upon Request **