AMBRIA SMITH

Jackson, MS *****

ad0y2o@r.postjobfree.com

+1-601-***-****

Work Experience

Customer Service Representative

Beacon Hill Staffing - Boston, MA

March 2020 to June 2023

• Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

• Responded to telephone inquiries and complaints dealing with difficult customers.

• Updated and maintained database with accurate customer information and timely data entry. Customer Service Representative

Conduent - Ridgeland, MS

September 2015 to March 2020

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Performed data entry tasks accurately and in a timely manner.

• Tracked all incoming calls and emails from customers using appropriate software applications.

• Met daily customer service quotas with a focus on quality.

• Provided exceptional customer service to ensure customer satisfaction. CSR - Customer Service Representative

Entergy - Jackson, MS

February 2013 to September 2015

• Assisted customers with products selections, order entry, and payment processing.

• Followed up with customers to support satisfaction and resolved any issues

• Demonstrated strong communication skills while interacting with customers over the phone, via email, or in person.

Education

Master of Computer Applications in Computer Science Hinds Community College - Raymond, MS

May 2011 to February 2013

High school diploma

Wingfield High School - Jackson, MS

August 2007 to May 2011

Skills

• Retail sales

• Debits & credits

• Micros POS

• Power BI

• Data entry

• Account management

• call center operations

• 10 key typing

• Filing

• Microsoft Word

• Microsoft Excel

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