Shawnee PayneNeuffer

+1-812-***-****

Willing to relocate to: Evansville, IN - Princeton, IN - Henderson, KY Authorized to work in the US for any employer

Work Experience

Caregiver

Home care for my mom - Evansville, IN

April 2019 to September 2020

Became full time nurse for my mom who suffered from congestive heart failure and kidney failure Payroll Specialist

Hughes Exteriors - Poseyville, IN

June 2013 to April 2019

Prepared weekly paycheck,record keeping,data entry,answered phones,ran errands Office Manager

Everlasting Impressions - Evansville, IN

July 2003 to May 2013

Maintained payroll information, updated payroll records, answer phone, ran errands, etc. Machine Operator

AMERIQUAL FOODS - Evansville, IN

September 2002 to July 2003

Operated MRE packaging machine, supervised people who were on the machine, filled out nightly paperwork, light maintenance.

Medical Coder

Wellborn Clinic - Evansville, IN

October 2000 to November 2002

ICD-9 and CPT codes downtown and satellite locations service sheets, organized and delivered morning mail to appropriate depts, 10 key alphanumeric data entry,answered multi line phone,etc Guest Service Representative

Deaconess Health System - Evansville, IN

April 2002 to September 2002

Registered patients, verified patients insurance, scheduled clinical tests, answer phones, data entry. Education

Diploma/Certificate in Medical Assistant

Ross Medical Center Evansville - Evansville, IN

October 2015 to November 2016

General educational development

Henry Reis Educ Cntr-Alt High School - Evansville, IN November 1995 to November 1995

High school diploma or GED

Skills

• Accounts Payable

• Accounts Receivable

• Bookkeeping

• Microsoft Outlook

• Office Management

• QuickBooks

• Data entry

• Customer service

• Phlebotomy

• Medical billing

• Medical coding

• Supervising experience

• Laboratory Experience

• Payroll

• Guest Services

• Medical Records

• ICD-10

• Accounting

• General Ledger Accounting

• EMR Systems

• Account Reconciliation

• Balance Sheet Reconciliation

• Human Resources

• Bank Reconciliation

• CPT Coding

• Journal Entries

• Microsoft Excel

• Public speaking

• English

• Microsoft Word

• Financial Statement Preparation

• Typing

• Computer hardware

• Databases

• Multi-line phone systems

• Tax Experience

• Epic

• Customer service (10+ years)

• Hotel experience (1 year)

• Auditing (1 year)

• Analysis skills

• Medical office experience

• Front desk

• Basic math

• Microsoft Office

• Warehouse experience

• Documentation review

• Front desk (10+ years)

• ICD-9

• Office experience (10+ years)

• Medical office experience (3 years)

• Inventory control (10+ years)

• Microsoft Word (10+ years)

• EHR systems (2 years)

• Administrative experience

• Insurance verification

• Patient care

• 10 key calculator

• Clerical experience

• Medical terminology

• Financial analysis

• Retail sales (1 year)

• Computer literacy

• Management

• Windows

• Sales support (10+ years)

• Sales, retail, management experience (10+ years)

• Sales, retail, customer support (10+ years)

• ICD coding

• Manufacturing

• Microsoft Access

• Quality systems

• Filing

• Phone etiquette

• Microsoft Powerpoint

• Hospitality

• Banking

• Data analysis skills

• Customer service

• Leadership

• Animal handling

• Cash handling

• Sales

• Salesforce (10+ years)

• Employee relations

• Store management

• Communication skills

• Accounting software

• Inside sales

• Customer service

• Organizational skills

• POS

• Computer skills

Awards

Various academic and art and music and dance awards I received the presidential academic award in high school twice, I am published poet along with awards and awards first and second for band. Over the years I received many academic awards and even graduated college with a 4.0 GPA and certificate of academic excellence in 2016. Certifications and Licenses

Certified Nursing Assistant (CNA)

August 2005 to June 2006

Acquired my license and worked part time, weekend warrior, as a second job for a year. CPR Certification

First Aid Certification

Medical Coding Certification

Assessments

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Customer focus & orientation — Proficient

July 2021

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient July 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Call center customer service — Proficient

February 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Retail customer service — Proficient

December 2021

Responding to customer situations in a retail setting Full results: Proficient

Administrative support professional fit — Proficient July 2022

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Medical receptionist skills — Proficient

April 2023

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Work style: Reliability — Proficient

July 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Front desk agent (hotel) — Proficient

July 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient September 2021

Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient

Customer service fit — Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Proficient

Work style: Reliability — Proficient

April 2023

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Recruiting — Proficient

July 2021

Managing the candidate sourcing and selection process Full results: Proficient

Cleaner fit — Proficient

December 2021

Measures the traits that are important for successful cleaners Full results: Proficient

Filing & organization — Proficient

January 2022

Arranging and managing information or materials using a set of rules Full results: Proficient

Sales skills — Proficient

February 2022

Influencing and negotiating with customers

Full results: Proficient

Office manager — Proficient

May 2022

Scheduling and budgeting

Full results: Proficient

Customer service — Proficient

October 2022

Identifying and resolving common customer issues

Full results: Proficient

Customer service — Proficient

October 2021

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

October 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Work style: Reliability — Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Attention to detail — Proficient

March 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Recruiting — Proficient

August 2022

Managing the candidate sourcing and selection process Full results: Proficient

Medical receptionist skills — Proficient

September 2022

Managing physician schedules and maintaining accurate patient records Full results: Proficient

Cleaner fit — Proficient

August 2022

Measures the traits that are important for successful cleaners Full results: Proficient

Cleaner fit — Proficient

April 2023

Measures the traits that are important for successful cleaners Full results: Proficient

Front desk agent (hotel) — Proficient

May 2022

Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient

General manager (hospitality) — Proficient

December 2021

Solving group scheduling problems and reading and interpreting P&L statements Full results: Proficient

Work motivation — Proficient

March 2022

Level of motivation and discipline applied toward work Full results: Proficient

Retail customer service — Proficient

June 2022

Responding to customer situations in a retail setting Full results: Proficient

Work style: Reliability — Proficient

August 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Data entry: Attention to detail — Proficient

July 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer focus & orientation — Proficient

June 2022

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient June 2021

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Working with MS Word documents — Proficient

June 2021

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Data entry: Attention to detail — Proficient

January 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Work style: Professionalism — Proficient

December 2021

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient

Administrative support professional fit — Proficient April 2021

Measures the traits that are important for successful administrative support professionals Full results: Proficient

Spreadsheets with Microsoft Excel — Proficient

September 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have been CPR certified and first aid but those have since expired. I've also won numerous award in high school and college such as academic awards and poetry awards. The most recent would be the 4.0 honor roll awards I received going to Ross Medical School 2015-2016. I graduated with a 4.0 and had carried that through out my school year.

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