Operations Supervisor Quality Assurance

DARREN D WARD

Colorado Springs, CO *****

719-***-**** *******@*****.***

linkedin.com/in/darren-d-ward/

PROFESSIONAL SUMMARY

Operations Supervisor and U.S. Army Veteran leveraging 19 years of proven experience in Operations, Talent, and Logistics Management. Adept at leading teams of 52 in dynamic, fast-paced environments. Possess a comprehensive background in senior administrative duties; transportation and distribution; preventative maintenance; driver and safety training; risk assessment and mitigation; and workplace safety. Reputation for exceeding customer expectations, building strong relationships, and developing teams. Managed motor pool operations and maintenance for a fleet of vehicles valued at $26M while managing risk, safety, and quality assurance. Career supported by military and leadership training and a Class A CDL License. Active Secret Security Clearance.

●Customer Satisfaction

●Operational Planning

●Data Analysis Reporting

●Training and Development

●Logistics Coordination

●Inspection Compliance

●Organizational Readiness

●Contingency Planning

Resource Allocation

PROFESSIONAL EXPERIENCE

United States Army – Various Locations 11/2001 – Present

Operations Supervisor, 4th Combat Support Company, Forward Support Company, 4th Infantry Division

Monitor and disseminate classified and unclassified message traffic across the installation. Prepare, publish, and manage Mission Support Orders (MSO), Daily Mission Orders (DMO), and Operations Orders (OPORDs).

●Streamlined the Orders Implementation Process from Requester through Staffing to Publication, ensuring right information to proper recipient thus reducing time needed to approve

●Instrumental in the production of 555 MSOs, 47 DSOs, and 32 OPORDs impacting all 25+ units

●Maintained Division Orders Portal enabling easy access for 20+ units to search and retrieve published orders

●Implemented an orders format on the Division’s portal that reduced staffing time by 30%

●Perfected the Mission and Daily Orders Writing Process resulting in a 98% Accuracy Rate before staffing

●Maintained 100% accountability of 3+ years of published support orders

●Mentored Senior Officers/Enlisted personnel on writing clear & concise orders that clarified unit support requirements

Operations and Training Supervisor, 46th Composite Truck Co., 194th Combat Sustainment Support Battalion (CSSB)

Managed and trained 52 personnel, including 12 junior Noncommissioned Officers (NCOs).

●Ensured 100% accountability and serviceability of >$10M in equipment during an 12-month deployment to South Korea

●Advised executives on planning, training, and operational missions ensuring deployment and combat readiness

●Implemented Mission Essential Task Lists (METL) based training, increasing team’s tactical proficiency & readiness 15%

●Facilitated organization’s gunnery training; inspiring the team to achieve a 90% Crew Qualification, exceeding standards

●Coordinated >70 convoys on the peninsula and accumulating over 85K miles, delivering >400 short tons of critical cargo

●Executed Convoy Commander duties; completed 10 missions covering 3.5K miles with 100% mission success

●Processed 100 personnel actions with zero errors that directly and positively influenced the career path of >50 personnel

●As Range Safety Officer for 3 ranges, trained and qualified >200 personnel with zero safety violations

●Back in CONUS after deployment, supervised 20 personnel and $4M in equipment, ammunition, and supplies

●Executed twice the amount of logistics operations of any other Distribution unit during National Training Center rotation

●Mentored 11 personnel enabling all 11 to earn promotions

Maintenance and Motor Pool Supervisor Truck Master, Alpha Distribution Company, 4th Brigade Support Battalion

Provided support and technical guidance to >150 Drivers supporting the 1st Stryker Brigade Combat Team.

●Planned and managed unit’s Maintenance and Motor Pool Operations for a vehicle fleet and rolling stock valued at $26M

●Co-established a Maintenance Service Team, emphasizing safety and ensuring 100% of scheduled services took place, maintaining a Fleet Readiness Rate of 90% that exceeded standards

●As Range Safety Officer for 4 ranges, developed a Safety Program from scratch; trained and qualified >55 personnel with zero safety violations

●Created Night Vision Device (NVD) Monthly Training that increased proficiency and safety for 35 personnel

DARREN D WARD PG. 2

Operations, Training, and Human Resources Supervisor, 574th Quarter Master (QM) Company, 17th CSSB

As Company First Sergeant and HR Supervisor, supervised 46 personnel and advised executives in planning, coordinating, executing, and managing all matters pertaining to Human Resources, personnel, training, and administrative actions.

●Established and managed the company’s Army Sponsorship Program, ensuring appropriate onboarding for 25 new hires

●Relied on 6 years of cold weather knowledge to support the new command in winter preparation and uniform standards

●Secured 4 facilities valued at $62M for personnel and processed $549K worth of properties to start up the QM Company

●Planned & coordinated a 9-day company-wide online mandatory training at Digital Training Facility w/ 98% Completion

●Improved, planned, & coordinated External Driver Training that certified 25 new hires on various vehicles within 30 days

●Managed maintenance & serviceability of billets enabling a high state of readiness that accommodated >75% of personnel

Team Leader, 539th Transportation Company, 17th CSSB

Led a team of 18 personnel and managed $4.5M in heavy equipment and assets in a Medium Truck Company.

●Led team on 1st Operation Midnight Sun mission; safely drove >2.2K miles thru Alaska’s most austere weather conditions

●Planned & coordinated the execution of 10 Polar Express missions safely transporting 22K tons across 5K miles

●Served as Convoy Commander for the safe Quarterly Convoy Movement of stock and supplies valued at $236.4K

●Team recognized by Training Evaluators as being field expedient in all logistical convoy tasks improving efficiency

EDUCATION TRAINING

72 College Credit Hours GPA 3.5 University of Maryland

Noncommissioned Officer (NCO) Leadership Development Program U.S. Army NCO Academy 2006

Commercial Driver License (CDL Class A) Department of Motor Vehicles 2008 (still current)

Qualified Transport Motor Operator Trainer U.S. Army 2006

Qualified Transport Motor Operator U.S. Army 2005

Specialized Military Training:

Advanced, Senior, and Basic Leaders Courses Supervisor Development Course Security Manager Orientation Course

Maintenance Leader Course Safety and Risk Management Leadership Course

Motor Vehicle Maintenance Management Course Motor Vehicle Transportation Management Course

Action Officer Development Course Dept. of Defense Cyber Awareness Training

National Training Center Observer/Controller Course Safety Courses

Transportation Deployment/Distribution Course Motor Transport Operator Courses

Defense HAZMAT/Waste Handling Course HAZMAT Familiarization & Transportation Safety Course

NOTABLE AWARDS

Meritorious Service Medal (2) Joint Service Commendation Medal Army Commendation Medal (4)

Army Achievement Medal (3) National Defense Service Medal Afghanistan Campaign Medal with Campaign Star (2)

NATO Service Medal U.S. Army Driver and Mechanic Badge

TECHNICAL COMPETENCIES

Software: Microsoft Office Suite 365

Operating Systems: Mac / Microsoft Windows

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