Customer Service Operations Specialist

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** ******* *** ***** **** MN 55127 651-***-****

***************@*****.***

WORK EXPERIENCE

U.S. Bank — Cardmember Service

**/**** ** **esent, Minneapolis Minnesota

Assist customers with all aspects of account management. Help cardmembers

establish online access. Trouble shoot and resolve online banking access issues.

Process payments, record research requests, close accounts and manage account

information changes for credit card customers. File fraud and dispute claims for

card members.

Deluxe Corporation — CSR

1997 to 2001, Shoreview Mn

Responsibilities included providing customer service to businesses and banks using

active listening skills to ensure accurate information would be printed on all financial

and tax forms.

Wells Fargo Bank — Phone Banker

2006 to 2009, Shoreview Mn

Responsibilities included answering up to 110 inbound calls a day. Answering

customer inquiries, managing client accounts, promoting financial products and

explaining bank policies while following privacy laws, bank policy and federal

banking rules. Promoted to Operations Specialist.

Wells Fargo Bank — Operations Specialist

2009 to 2012, Shoreview MN

My job responsibilities while an Operations Specialist at Wells Fargo included

coaching phone bankers while listening to their calls with them as well as answering

all questions bankers had in order to help them resolve the reason for the customers

call. Taking inbound calls from irate customers escalated to a manager for

resolution. Researching and resolving customers complex banking issues. Providing

correspondence and documentation for customers with more complex financial

accounts. Making outbound calls to customers, bank branches and internal banking

departments on behalf of customers requiring additional assistance. All customer

contact and account resolution was accomplished within privacy law and federal

regulation guidelines.

Stay at home mom — House manager

5/2012 to Present, North Oaks Mn

Organize and implement daily routine with built in flexibility. Manage multiple

schedules. Create and follow household budget.

EDUCATION

Minneapolis College of Art and Design

09/1991 to 06/1993

The School of the Art Institute of Chicago

1987 to 1988

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