Customer Service Retail Sales

MARCO LABRADOR

*** ** *** *** *** **** Fort Lauderdale FL 33316 · 786-***-****

*************@*****.***

PROFESSIONAL SUMMARY

EXPERIENCE

FEBRUARY 2022 – AUGUST 2023

RETAIL SALES ASSOCIATE, VERIZON WIRELESS DAVIE – DANIA POINT Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to meet our customers where they are. Build customer connections by asking the right questions to uncover individual needs. Offer a complete top-down sales solution to provide product insights and solution recommendations. Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions. Assist with merchandising and operational functions. Support other Verizon stores within close proximity (based on business needs). Key holder, opening and closing procedures. Inventory. All back house procedures.

FEBRUARY 2021 – FEBRUARY 2022

GENERAL MANAGER, FIREHOUSE SUBS (2ND FIRE LLC.) DAVIE – DANIA POINT The Restaurant Manager Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. I’m in charge of two store, inventory control, customer service, labor control. AUGUST 2019 – JANUARY 2021

SHIFT MANAGER, BURGER KING (SEVEN RESTAURANTS LLC.) The Shift Coordinator improves Guest satisfaction through financial controls, operations, direction of Team Members, and compliance within the scope of an assigned shift. ... This position operates under the direct management of the General Manager and helps lead the restaurant team.

JUNE 2014 – DECEMBER 2018

MANAGER, SMART TONER MIAMI CORP.

Purchase of goods, Administrative processes, Production line, Supervise Sales, Contact future customers, Visit existing customers.

JANUARY 2008 – DECEMBER 2013

GERENTE GENERAL, SMART TONER C.A.

Purchase of goods, Administrative processes, Production line, Supervise Sales, Contact future customers, Visit existing customers.

2

JULY 2006 – DECEMBER 2007

ANALISTA DE TESORERIA, HIPERMERCADO GARZON C.A.

Review Financial Statements, Consolidate accounts receivable and payable, Bank deposits Account statements, Availability of bank accounts, Cash flow, Monthly and annual financial closures

FEBRUARY 2004 – FEBRUARY 2006

JEFE DE DEPOSITO, DISTRIBUIDOR DE GALLETAS C.A.

Receive Merchandise, Dispatch Merchandise, Logistics loading the trucks, Inventories Storage of Goods, Supervise Employees.

JANUARY 2002 – JANUARY 2004

JEFE DE DEPOSITO, R.H C.A.

Receive Merchandise, Dispatch Merchandise, Logistics loading the trucks, Inventories Storage of Goods, Supervise Employees.

MARCH 1998 – SEPTEMBER 2001

CREW AND TRAINER, MCDONALD'S ARCOS DORADOS C.A.

EDUCATION

MAY 2006

LICENCIADO EN ADMINISTRACION, UNIVERSIDAD DE LOS ANDES JULY 1999

TSU EN COMPUTACION, IUTEPAL.

JULY 1996

BACHILLER EN CIENCIAS, COLEGIO CERVANTES

SKILLS

Organization

Research and Analysis

Communication skills

Security

Motivation and confidence

Negotiation

Flexibility and adaptation

Concentration

Team work

Balance

Discipline and Trust.

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