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Internal

Joel-Landry Boua

Lot * Block * Lavanya Square Subdivision Phase 3 Bacao General Trias Cavite 4107 ad0xw4@r.postjobfree.com

+639*********

PERSONAL INFORMATION

Date of Birth: January 07, 1988

Nationality: Ivorian

Religion: Roman Catholic

Civil Status: Single

Gender: Male

Language: French & English

WORKING Permit Yes

- Experienced and knowledgeable in Iinformation Technology.

- Directly working with end-users’ home and business to maximize efficiencies and user- friendliness, work well independently, or in a group setting

- Enthusiast, professional self-motivated, confident individual with multi-tasking capabilities

- Able to work in a target driven and busy corporate center environment. Hardworking with excellent attendance and punctuality record.

- Work equally well alone or as part of a team

- Easily identify and resolve technical issues and concerns

- Excellent communication in French and English and presentation capabilities SUMMARY OF QUALIFICATIONS

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Internal

Schneider Electric North America Operations (current ) Cavite Innovation Hub PEZA

Square D By Schneider Electric

Technical Support Specialist (Bilingual French) September 2019

- Provide technical support via telephone email and Chat to Chanel Distributors, contractors, and end Users

- Conduct Sales and technical Trainings for Chanel Distributors

- Promote Schneider’s existing and new products and solutions with a unique value proposition, cross selling and up selling with innovative, alternative solutions to replace the competitor’s product.

- Support the sales teams with generating and assembling larger, more complex Quotations and order follow up.

- Conduct initial troubleshooting and support of Products by Schneider The scope of support comprises the below product line

SQUARE D DISTRIBUTION EQUIPMENT: (QO Load Center, HOM Load Center, Combination Service Entrance Devices, Air Conditioning Disconnects, Metering Devices, Safety Switches, Circuit Breaker Enclosures, Enclosed Molded Case Switches, QMB and QMJ Switches)

GIC - GENERAL INDUSTRIAL CONTROL DEVICES : ( Contactors/ Starters, Overload Relays, Push Buttons, Cam Switch, Pendant Station,Palm Button Stations, Joysticks, Foot Switches

,Control Stations, Potentiometers, Himel and Sarel Enclosures, Operating Mechanisms, Pressure and Vacuum Switches )

Other: Power-LV transformers, Power-Panelboards & switchboards NEMA, Power-Earth leakage products, Power-NEMA Busway and Wireway

PROFESSIONAL EXPERIENCE

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Internal

APC By Schneider Electric

Technical Consultant PS4 (Enterprise Business Support) October 2018 Advance Business System Technical Support (Bilingual French) April 2018 Business Technical Support (Bilingual French) June 2017 Consumer Technical Support (Bilingual French) September 2016

- Provided technical end-user support via telephone and email

- Support all APC product Line which includes: Back Ups, Smart Ups, PDU, Network Management cards Powerchute software, KVM, KMM Power distribution Units, Automatic Transfer switches, Stepdown and isolation transformers .

- Troubleshoot software and power issue

- Configure and install APC Network related products

- Provide Presales assistance for product selection end users and business users

- Provided restorative or maintenance actions to resolve end-user problems

- Perform critical troubleshooting for highly sensitive power related and software related products

- Respond to end-user problems based on standard procedures

- Tracked incidents and calls, including but not limited to entering data into the database timely and accurately.

- Assist with billing concerns

E Tele-connect Bilingual Customer Service Representative, February 2015 to May 2016 French and English Operator

-Inbound and outbound operator French and English Wimactel

-Inbound and outbound operator English IOS

- Inbound and outbound operator French and English directory assistance

- Inbound and outbound operator English Alaska communication

- Inbound and outbound operator English MTS

- Inbound and outbound operator English Central Link

- Inbound and outbound operator English Intelicall Operator and Hospital Operator

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Internal

-Bachelor of Business Management 2011 – 2014

EASTPOINT COLLEGE OF MANAGEMENT Bangalore

-Diploma in Business Communication November 2011

Sanford Academy Bangalore

-Diploma of university studies 2 in Science of language and communication 2009 - 2011 University of Bouake Ivory Coast

-BACCALAUREAT LITTERATURE AND PHILOSOPHY

2009

LYCEE MUNICIPAL DE BONOUA RCI

- Sakes Force

- Outlook /MS Teams

- Lotus notes

- Microsoft Office 2010/2013

- Windows

- Internet Explorer

- Manage/Control Incident

- Chrome

-Available Upon request

JOEL LANDRY BOUA

EDUCATION

References

ADDITIONAL SKILLS

Contact this candidate