PROFILE

I enjoy helping others achieve new heights and want to pursue a career that allows me to

utilize my skills in communication, organization, training development, instruction, project management and amazing customer service to help others. I feel accomplished and suc- cessful when I am able to help others achieve a goal or assist in advancement in their lives. SKILLS

EXPERIENCE

iOS T2 Advisor, Apple, Inc., AHA Advisor/Flex Trainer (remote)— 2014-present Responsible for Customer interactions with a goal towards resolving advanced technical issues with the Customer’s products or accounts with the highest standard of customer service while complying with corporate leading standards for privacy and security. Fre- quently provide feedback, resources and instruction to Advisor’s to assist in their roles and developed material to assist in Advisor development within my team and organization. In training capacity: Facilitated various courses remotely while driving engagement to pro- vide and/or support employee development and job success. Worked with several de- partments, internally, to provide for a successful and smooth facilitation of courses- includ- ing providing updates, coordinating scheduling, and requesting updates to materials and worked with peers to create cohesive and positive developmental opportunities and to develop initiatives to improve performance, both in facilitation and participation. Substitute teacher, Marion county schools, Fairmont, WV — 2014-2015 Instructed lessons in various classroom settings ranging from Kindergarten to High School. Frequently substituted for Special Education classrooms and developed strong instruc- tional and behavioral techniques to promote positive learning environments. Developed individualized instructional material, educational activities and programs for classrooms and individual students.

Senior case manager, Summit Center, Clarksburg, WV — 2011-2012 Case managed over one hundred client cases to ensure the clients were receiving neces- sary services for the mental, emotional and physical wellbeing. Made resources and refer- rals available to clients. Worked carefully with other providers to ensure client confiden- tiality and privacy was fully enforced and provided supervision and training for new Case Managers.

EDUCATION

COLORADO MESA UNIVERSITY; B.A., SOCIOLOGY — 2013

TARA HESS

Email: ad0xpg@r.postjobfree.com Phone: 515-***-****

Project Management

Teaching/Instruction, Elementary - Adult

Corporate Training

Out Standing Customer Service

Adept with technology

Presentation/Training Creation

Excellent communication skills

Strong organizational skills