314-***-**** ad0xow@r.postjobfree.com **** Biscayne Blvd., Unit

****, *****, ** *****

ALLISON

KUELKER

PROFILE

Business executive with excellent communication skills and a professional demeanor; gained through extensive interaction with employees, vendors, and clients. Skilled at conflict resolution and customer service. A team builder, problem solver and avid multitasker. Recognized as a reliable self-starter and determined employee through a persistent and strong work ethic. Instrumental in providing effective solutions that produce immediate impact, long term sustainable growth, and contribute to the business’s success.

ACTIVITIES AND INTERESTS

WORK EXPERIENCE

● Loving mother of 3

● Enjoying the outdoors

● Running

● Photography

● Travel

● Attending concerts

Licensed Esthetician

European Wax Center St. Louis, MO

August 2021 – October 2022 and October 2014 – November 2015

Responsible for full body waxing, product sales and service. Ensured customer satisfaction by providing exceptional service. 21-day follow up calls with clients to ensure elite level experience during treatment.

Customer Service Representative

Karidis Group International LLC - Juventus Academy St. Louis - Olympia Athletics and Events Center - Panathinaikos Volleyball Club USA St.Charles MO

December 2018 – July 2021

Was the face of the operations, promoted good public relations, handled customer care through telephone calls and on-site; including but not limited to complaints, concerns, special requests for guests, clients, and group contacts. Responsible for the oversight of club registrations, membership fees, monthly payments, daily, weekly, and monthly budget reports. Reviewed, and approved budgets and contracts, marketing and social media sales and promotions. Directed merchandise sales department to ensure continuous and profitable growth. Assisted company leadership with employee hiring. Responsible for employee training and scheduling. Esthetician Office Manager

Clayton Medical Spa Brentwood, MO

January 2015 – October 2018

KEY SKILLS

● Self-starter with a great

attitude

● Excellent listener

● Friendly, courteous, &

service oriented

● Poised under pressure

● Collaborates well in

team environment

● Solid written & verbal

communicator

● Team Leader

● Customer Service

● Product Sales and

Services

Responsible for working with clients, listening to clients’ concerns, answering questions, and calibrating their desired goals. Assisted with all levels of daily spa operations including managing front desk, answering phone calls, ordering supplies, sanitation of rooms, and scheduling client and vendor visits. Upheld standards of cleanliness, sterilization, and sanitation as directed by local, state, and federal mandates. Received specialized training certifications from Epionce, Skinceuticals, RX System, Dermalogica, and Jane Marine. Obtained certification for medical chemical peels and micro-needling. Developed individualized therapeutic skin care programs based on clients’ needs. Performed full body waxing. Assessed condition of clients’ skin to recommend services to improve skin quality. Administered antioxidant acne, light therapy, facial rejuvenation, anti-aging, hydra-facial, and microdermabrasion facial services.

General Manager

Top Shooters Columbia, IL

May 2008 – January 2014

Coordinated personnel activities and schedules to ensure appropriate staff coverage for business needs. Performed human resource duties including hiring employees, payroll / accounting, and set measurable monthly, quarterly, and annual financial goals to increase profits. Enforced safe environment for staff and clients while adhering to and enforcing local and state policies. Increased sales during low volume periods by marketing new events. Managed regulatory compliance by promoting inspection readiness and overseeing all state audits. Administered appropriate training to entry-level staff. Managed and obtained permits for building as required by city ordinances and codes.

Education

Associate’s Degree General Studies

St. Louis Community College - Meramac

2007-2011

Licensed Esthitician Skin Institute - St. Louis, MO Satisfactory completion of 900 hours of advance curriculum, IDI Partnership School, Certified microneedling, and PCF Chemical Peels.

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