Customer Service Data Entry

CAREER OBJECTIVE

Dedicated professional seeking an administrative support position making the most of my extensive experience in leadership, office management, customer-service, communication, record-keeping and computer skills to contribute to the organizational success.

PROFESSIONAL EXPERIENCE

Lead Security Assistant October 2021 – Present

Department of Defense GS-0086-06, Oceanside, CA

(Pass & ID Center, Marine Corps Base Camp Pendleton)

Knowledge of military organization structures, protocol, and similar matters.

Interpret, and apply precedents, resolve complex procedural and substance problems in processing military personnel transactions.

Knowledge of the organization and its functions and programs to answer inquires of a general nature to refer them to the responsible staff member.

Provide support to military personnel, civilian employees and other eligible recipients using the Defense Eligibility Enrolling Reporting System (DEERS) for verification, enrollment and issuance of Common Access Cards, Military Identification and Geneva Convention cards.

Research, review and interpret regulations and procedures in the training guides IAW AFI 36-3026 to determine eligibility and entitlements an liaison to Head Quarters Marine Corp.

Coordinate with Defense Manpower Data Center (DMDC) and Research and Analysis to track, identify and resolve data entry discrepancies of records.

Assist with Navy Marine Corps Intranet in applying credentials and PIN codes for Common Access Cards, used to access the DOD network

Serve as a Network Administrator for the site DEERS/Rapids sever and workstations, performing all software and hardware updates and performed routine maintenance on NMCI and RAPIDS computers.

Verify and register vehicles of eligible military/civilian personnel using the Consolidated Law Enforcement Operation Center system assisting the Security and Emergency Service Battalion with maintaining vehicle records.

Maintain all records in support of management and office procedures.

Ability to research, select, interpret, and apply rules, regulations, and procedures.

Ensure the technical accuracy of all time, leave, and associated pay are entered into the system correctly.

Extensive knowledge of administrative and clerical procedures as well as office automation systems

Efficient in written and oral communication when dealing with customers as well as outside organizations.

Communicate assignment and deadlines to employees based on supervisor’s instructions.

Ability to research, select, interpret, and apply rules, regulations, and procedures.

Train staff in various office operational tasks

Proficient in Microsoft Suite (Access, Word, Excel, PowerPoint, and Outlook) as well as Adobe Acrobat

Typing proficiency of 40+ WMP

Security Assistant January 2012 – October 2021

Department of Defense GS-0086-05, Oceanside, CA

(Pass & ID Center/Police Records, Marine Corps Base Camp Pendleton)

Provide customer service via telephone, electronic, and face-to-face contact

Input/Update information in Access tracking databases

Assist the Base Magistrate's office with twice weekly traffic court dates

Draft monthly court appearance calendars

Draft notification correspondence in Naval Correspondence format

Ensure that all DD Form 1408s, Incident Complaint Reports (ICRs), Traffic Violation Reports (TVRs) are inputted into the Consolidated Law Enforcement Operations Center (CLEOC)

Process records requests for FOIA, investigators, insurance companies, attorneys, and individual customers

Redact incident reports to protect personally identifiable information (PII)

Research/locate requests related to corresponding incident reports

Determine the eligibility of requestors to receive full or redacted copies of incident reports based on involvement

Ensure proper handling of Privacy Act information

Collect livescan and inkless fingerprints for security clearance screening and suspect incident reports

Input final disposition data into related incident reports using the Consolidated Law Enforcement Operations Center (CLEOC)

Assist in maintaining logs/records of all weapons registrations, fingerprints recorded, and local records checks performed to ensure all policies and guidelines are followed

Provide courteous service and issue identification cards to customers requiring access to the military installation for work or volunteer purposes

Advise non-compliant individuals of directives in place aboard the military installation and assist in meeting requirements for installation access

Apply procedures and base regulations to the request and issuance of business/contractor passes and identification cards

Compose and prepare written correspondence related to Base Access Control/Contract Security and Military Police procedures and policies

Effectively communicate policies and procedures through spoken word interaction

Provide customer service via telephone, electronic, and face-to-face contact

Process base denial letters for certified mail shipment

Daily data entry and record keeping in Microsoft programs

Authenticate documentation and distribute credentials to qualified personnel

Ensure proper handling of Privacy Act information

Generate/distribute/maintain official documents for Base Access Control and Security Branch

De-escalate and resolve situations with hostile and uncooperative

customers through exceptional service

Develop/maintain/enforce procedures for use and maintenance of records concerning contractors and vendors

Maintain filing system of confidential information

Perform miscellaneous administrative tasks

EDUCATION

United Educational Institute – San Diego, CA, United States

Technical/Occupational Certificate 10/1998

Relevant Coursework, Licenses and Certifications:

Medical Assistant

Contact this candidate