Customer Service Los Angeles
Resume:
jeanette Rivera
Carson, CA *****
**.*********@*****.***
Empathetic and customer-focused customer service professional with 15 years plus years experience offering organized and timely aviation administrative and onboarding practices. Authorized to work in the US for any employer
Work Experience
Pacific Aviation
LAX TBIT - Los Angeles, CA
February 2023 to Present
1. Excellent Customer Service with a natural problem-solving skill set. An example of problem-solving is my system for boarding passengers in an organized and respectful manner while achieving on-time departures consistently. Assigned to Air New Zealand operations at the (TBIT) Thomas Bradley
• Processed immigration authorization mandatory for entry to New Zealand and Australia.
• I expedited the process for passengers departing LAX to Auckland and Sydney
• My can-do mindset and Team culture is important and necessary to airline operations
• Escorting the UM through the entire process.
• Escorting owners and ammunition through TSA security and gathering documents.
• Worked departure, and arrival gates
• cabin prep for the flight crew.
• Performed passport verification.
• Set up and break down the check-in desk and printers. Cleared a 10-year background check and received a Customs Immigration Seal. Utilized Skills:
Confident Superior Customer Service, a can-do mindset. Stress management mechanics, customer communication, and organizational attention to detail. Airport Customer Service Agent
HALLMARK AVIATION LAX - Los Angeles, CA
January 2023 to February 2023
In this short employment I began learning the Qantas agent check-in system however due to my offer at Pacific Aviation I chose to take the job at Pacific Aviation. Hallmark Aviation was very understanding and processed me out without any problems. I respect this company in all they do. Deputy Field Organizer
GROUNDWORKS CAMPAIGNS, INC - Los Angeles, CA
April 2022 to June 2022
• Public outreach and engaging with voters on the subject of education and those aspiring to become board members.
• Promoting the Los Angeles Teachers Union's choice for representation.
• Door-to-door scripted introduction.
• The second part of this campaign took place in Long Beach for Firefighters of Long Beach's choice for mayor. of Long Beach.
• Door-to-door outreach over several miles of walking. and reaching both Spanish and English-speaking voters,
• providing information while promoting the Firefighters of Long Beach's choice for Mayor.. In both campaigns, the promoted choices won their seats successfully. Utilized Skills:
Public speaking and leadership and influential
EMPLOYMENT DEVELOPMENT REP. Specialist II
State of CaliforniaTemporary emergency staff - Remote October 2020 to June 2021
• . Specialize in the distribution of unemployment benefits. Privacy and the protection of sensitive information are of great importance.
• Completed daily assignments r with a focus on correctly entering personal information.
• Remote office due to health and safety lockdowns,
• Process benefits on the secure State of California-specific computer system,
• communicating, and training via Zoom meetings.
• Earned a certificate to provide bilingual customer service in Spanish and English.
• Proficient in Windows 365, Office, Excel, and Publisher.
• Work cohesively as a team and as a problem solver.
• Proficient analytical skills,
• quick to learn, organized, and ability to prioritize in a high volume environment. Deputy Field Organizer
Mike Bloomberg - Los Angeles, CA
January 2020 to March 2020
January 2020
Outreach recruiting volunteers from the public sector. Provide information such as locations, open- closing times for voter centers. Creating events and group participation for initiating town hall public participation. Create media attention through social media networks. Engage the public/electorate and build interest throughout Mike Bloomberg's campaign. Mobilizing through Outvote, Hustle, Thru Talk and Slack. Contracted for 12 months nevertheless, covid -19 halted and initiated the resignation of Mike Bloomberg nominee U.S.A President campaign.
Public speaking, interpreting, listening, and speaking Generating public interest Education
Bachelor of Science in Business Applied Analytics
Grand Canyon University
Forbes School of Business and Entrepreneurship
Skills
• Customer Service Management
• Typing (10 plus years)
• Client Relations (10+ years)
• Outlook
• Administrative and Organizational (10+ years)
• Word
• Microsoft Office
• Sales & Management (10+ years)
• Microsoft Excel
• Makeup Artist (10+ years)
• Microsoft Windows
• Utilization Management
• Door-to-Door Experience
Certifications and Licenses
Driver's License
Assessments
Customer service — Proficient
May 2020
Identifying and resolving common customer issues
Full results: Proficient
Written communication — Proficient
September 2022
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Verbal communication — Proficient
May 2022
Speaking clearly, correctly, and concisely
Full results: Proficient
Call center customer service — Proficient
June 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Administrative assistant/receptionist — Proficient July 2023
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Attention to detail — Proficient
June 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Administrative support professional fit — Proficient May 2020
Measures the traits that are important for successful administrative support professionals. Full results: Proficient
Work style: Reliability — Proficient
March 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Professionalism — Proficient
May 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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