Customer Service Quality Assurance

ANA LORENA AVILA

**** ****** ***, *********, ** *2504 · 714-***-****

ad0xmj@r.postjobfree.com ·

To obtain a challenging position where I can maximize my Customer Service and Quality Assurance skills.

EXPERIENCE

JULY 2022 TO PRESENT

ADMITTING REGISTRATION REPRESENTATIVE, POMONA VALLEY HOSPITAL

Interview patients, establish patient record with demographic and financial information, verify insurance eligibility via websites and HDX online system, identifies insurance codes, obtain consents, obtain authorizations and advise patients of co-pays or deductibles.

JULY 1999 TO JULY 2019

ADMITTING SUPERVISOR, UC IRVINE MEDICAL CENTER

Oversee the ED Admitting/Registration process to ensure timely completion of patient’s accounts, perform QA on all emergency care patient’s accounts treated and released to determine proper handling and follow up, review and approve payroll, complete monthly schedule, interview, hire, train and coach employees.

JUNE 1998 TO JUNE 2000

LEAD OFFICE ASSISTANT, COUNTY OF ORANGE

Provide office support to all staff, order supplies and forms as needed, verify and process timesheets, assist in clinics with interviewing patients, completing patient registration by obtaining demographic and financial information, verifying insurance eligibility via websites.

OCTOBER 1993 TO FEBRUARY 1997

ELIGIBILITY TECHNICIAN, COUNTY OF ORANGE

Interview applicants seeking public assistance, process applications daily, calculate, monitor and modify benefits levels as necessary, assist in compiling documents for appeals and fair hearings.

SKILLS AND KNOWLEDGE

Customer Service

EPIC System

Quest Registration

Word and Excel

Invision and TDS

EDUCATION

JUNE 1986 HS DIPLOMA

SANTA ANA HIGH SCHOOL

eCareNext Workqueues

HDX Verification of Insurance

Syngo Workflow

Order Facilitator

Sorian Financial

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