Fanny Kikufi

Fort Worth, TX *****

469-***-****

ad0xly@r.postjobfree.com

Professional Summary

Seeking an opportunity for a challenging financial position within a company that values individual commitment and initiative to promote growth and profitability within the company.

Core Competencies

Microsoft Word

PowerPoint

Tableau

SAS

SQL

MSP

Outlook

Excel

SharePoint

Microsoft Access

PeopleSoft

Proficient in English and French

Work Experience

J.P. Morgan Chase January 2021-Present

Reporting Analyst/ QA

Lewisville, TX

Proficient in a fast-paced production environment.

Support the production and analysis of risk management reports and presentations.

Gather data and reporting requirements from different teams and business functions and identify gaps with current situation.

Managed relevant documents and records and worked on the constant improvement of customer satisfaction.

Works on project teams to identify, assess, and resolve operational issues and streamline and or automate departmental processes.

Keying scanned information into database.

Responsible for accurately entering data into multiple systems from electronic and physical documents.

Analyzing and interpreting data to provide insights that support business decisions.

Create and maintain reports, dashboards, and other data visualization tools to communicate findings to stakeholders.

Neiman Marcus January 2017-January 2021

Customer Service Representative

Irving, TX

Assisted customers by providing product and service information and resolving issues.

Provided engaging customer service.

Processed payments and return transactions for customers.

Handled daily reports received from management. Assigned calls to different departments based on appropriateness.

Assigned calls to different departments based on appropriateness.

Used knowledge of procedures to educate customers on account terms.

Education

North Lake College - Irving, TX 2018

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