Julisa

Meraz

Administrative

Assistant

Julisa Meraz

Houston, TX 77074

469-***-****

ad0xlo@r.postjobfree.com

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Skills

● Technical Support

● Typing Proficiency

● Microsoft Office

● Customer Service

● Recordkeeping

● Time Management

● Sorting and Labeling

● Business

Administration

A dedicated student searching for a position in a collaborative and lively work environment. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual, and productive professional when working with little to no supervision.

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Experience Harris County Precinct 2 / Bilingual Call Center Specialist September 2023- October 2023, Pasadena TX

● Working through a temp agency ( A-1 Personnel)

● Commissioner Adrain Garcia’s Call Center

● Confirming customers' language preferences as you assist them. Addressing queries, complaints, and recommendations furnished by customers.

● Take calls for culvert installations and put them in 311

● Redirecting customers to the pertinent department, if needed.

● Giving constituents information about the rental reservation; regarding community centers and pavilions.

● 311 online Harris County Software

● Microsoft Teams, Outlook, and Civicrec

● Intake calls for veterans

● Proficient in AVAYA phone systems (office phone) and headset. Mr. & Mrs. LLC / Administrative Assistant

May 2023- September 2023, Austin, TX (Work from home)

● Ensure that online stores are visually appealing, easy to navigate, and furnished with accurate, up-to-date content

● Manages office supplies, keeps track of inventory, and buys more as needed

● Light bookkeeping

● Designs Islamic artwork and consults with CEO for approval

● Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.

ENSMARTTECH LLC/ Property Support Specialist

May 2022 - August 2022, Wylie, TX (Work from home)

● Proficient and comfortable using all technology

● Help desk support

● Generating training material for property staff or residents Good customer service

● Troubleshooting issues with Apps or other systems

● Spoke to property managers and residents

● Paired YALE door locks with sensors, panels, and thermostat.

● Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.

IslamInSpanish / Administrative Assistant Intern

November 2020 - August 2022, Dallas, TX

● Checks the mail and email for the Dallas Outreach Center and responds to basic requests or routes them to the appropriate department

● Maintains an orderly and clean office and filing system

● Manage the upkeep of the office by coordinating maintenance and cleaning services

● Manages the center's schedule (hours of operation and programs) as well as schedules appointments with other team/community members to meet with those wanting one-on-one counseling/teaching/coaching

● Publishes the center's bulletin with notices for upcoming events both at the center as well as on all social platforms to inform the community

● Answers information requests and mails out requests for educational material

● Welcomes Visitors and enters their information into a database, marks attendance during class, and sends notices and acknowledgments on important dates via the different social platforms

● Enters in totals for weekly donations and expenses (bookkeeping), manages deposits into the organization's bank account, and works with the treasurer to report donations and expenses

● Oversees center files and maintains confidentiality on all information contained therein

● Manages office supplies, keeps track of inventory, and buys more as needed

● Meets with the executive team weekly (and as needed) to present updates, plans, and approvals.

● Skilled at working independently and collaboratively in a team environment.

Richland College Federal Funds / Administrative Assistant Intern November 2021 - May 2022, Dallas, TX

● Maintains an orderly and clean office and filing system

● Keeps track of inventory of faculty transcripts, licensure, certifications, and credentials

● Oversees center files and maintains confidentiality on all information contained therein

● Paperwise, Excel & Microsoft Teams

Enrique Auto Repair / Administrative Assistant Intern March 2017 - January 2019, Dallas, TX

● Confirmed financial status by monitoring revenue and expenses.

● Maintained accounting controls by establishing a chart of accounts and defining accounting policies and procedures.

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Education Dallas College - Cedar Valley / Associates of Science in Liberal Arts and General Studies

August 2021 - December 2022, Lancaster, TX

● 3.7 GPA

● Phi Theta Kappa Member

● Captain of Cedar Valley Women’s Soccer

Berkner High School / High School Diploma

August 2017 - May 2022, Richardson, TX

● 3.8 GPA

● National Honor Society

● AVID Member

● Biotech Member

● Varsity Women’s Soccer

● Varsity Women’s Cross Country

● Varsity Women’s Track and Field

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Languages

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