PROFESSIONAL PROFILE:

Innovative Program Manager and Scrum master with a proven track record of strategically guiding organizations to reach improvements and goals. Adept at overseeing the progress of operations and monitoring cross-company communications. Experienced in working collaboratively with department, Team members and leading staff members. Skilled in evaluating project milestones and progress in a way that’s conducive to achieving results in a timely manner.

SKILLS:

●Data Analytic

●Tableau Desktop

●Power BI

●SQL

●Looker

●ALTERYX

●Analytical skills

●Microsoft Suite

●G Suite

●Ad hoc Analysis

●Scrum Master

●Agile Framework

●Agile SAFe

●Project Management

●Grant Management

●Leadership

●Detail-oriented

●Proposal writing

●Organization

●Interpersonal skills

●Conflict Resolution

●Collaboration

●Customer Service

●Adaptability

●Phone Tree Management

EXPERIENCE:

Program Coordinator Department of Correction Dec 2022- Present

Scrum Master

Create an exciting and psychologically safe working environment that increased team cohesiveness, enhanced trust, and harnessed transparency.

Protected Agile teams against distractions from sprint commitment and ensured a safe environment which propelled team performance and consistent delivery of working increment to clients.

Trained and mentored teams on best and most effective ways to use Scrum processes which has improved efficiency and reduced Lead Time by 25%

Educated teams and POs on writing better user stories and proper estimation techniques and worked collaboratively with PO and team members to maintain a refined prioritized Product Backlog that meet our Definition of Ready (DoR) guide by INVEST criteria with a clear and concise Acceptance Criteria

Increased predictability of engineering agile teams by 50% with better collaboration and guiding teams to use capacity and velocity appropriately.

Took charge of process flows, maintenance of scrum/Kanban boards in Jira which increased transparency and visibility into workflow helping teams gauge progress, inspect and adapt accordingly to achieve sprint goal.

Helped teams define appropriate metrics and KPIs such as velocity, capacity, cycle time, lead time burndown chart, to drive continuous improvement.

EXPERIENCE:

Scrum Master AweSam Home Health April 2018- Nov 2022

Facilitate Scrum ceremonies including Sprint planning, Daily standup, Sprint review and Retrospectives ensuring these are meaningful to teams.

Lead team effort in relentless improvement by assisting with identification and implementation of improvement items.

Help improved team’s velocity by coaching team members and relevant parties on Agile processes, principles, and ceremonies.

Slash re-work rate by 90% through coaching and training team on bug discovery and remediation in sprints while limiting work-in-progress.

Provide training and resources to scrum teams and Product Owners on proper user story writing using INVEST and backlog management and prioritization using techniques like MoSCoW.

Identify and remove organization and team level impediments and help resolve issues and conflicts – Shield the team from external interference.

Facilitate communication and collaboration within and across teams necessary for effective sprint execution.

Coached team in Agile estimation techniques and work closely with Product Owner to deliver value to the business and customers.

Use the Jira and Confluence tool to prepare, communicate, and share team level metrics and delivery results.

Coach team members in agile estimation techniques aimed at generating effective team discussions and valuable, working software every sprint.

Facilitate Team Working Agreement which included Team Disciplines, Definition of Ready (DoR) and Definition of Done (DoD) which promoted transparency, mutual accountability and trust needed for high performance.

Took charge of process flows, maintenance of scrum boards in Jira which increased transparency and visibility into workflow helping teams gauge progress, inspect and adapt accordingly to achieve sprint goal.

EXPERIENCE:

(Contract) Project Manager RI Department of Administration June 2021- October 2021

●Built statistical analysis models on large data sets for 100 plus agencies on COVID-19 grants.

●Conducted data quality reviews and analyses of COVID-19 project reports submitted by state agency reporters.

●Led state agencies working with the program and financial staff to ensure compliance and accurate reporting on COVID grants.

●Provide training and technical assistance to state personnel who manage and/or administered federal COVID funds.

●Developed and updated written guidance and training program materials for state agency personnel on federal reporting requirements and processes.

●Analyzed financial and technical analyses using various data sets to support C-suite decision-making.

●Oversaw and supported coordination among PRO, the Office of Management and Budget, and the Office of Accounts and Controls in consistent messaging to agencies, to track project financial data, and to provide data support in the allocation of funds.

EDUCATION:

MASTER OF SCIENCE IN HEALTH CARE ADMINISTRATION

May 2023

Rhode Island College Providence, RI

BACHELOR OF SOCIAL SCIENCE IN ACCOUNTING AND ECONOMICS May 2011

University of Cape Coast Cape Coast, Ghana

CERTIFICATIONS:

●Master’s Degree

●Professional Scrum Master Certification

●SAFe Certified Scrum Master

●Certificate of Completion, MLT Phlebotomy

●Bachelor’s degree

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