ISHANTERICA ALLEN

769-***-****

ad0xkx@r.postjobfree.com

To obtain a challenging and rewarding opportunity with an organization that will continue to develop career goals, while establishing professional work relationship in service to others

EXPERIENCE

05/2021 – 07/2022

CUSTOMER SERVICE REP, Broadpath

Maintain customer accounts and record account information.

Oversee customer financial accounts and process customer adjustments.

Make product recommendations or services to customers based on their needs and preferences

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

12/2015– 08/2018

SERVICE REP, METRO PCS

Provided routine customer service duties by answering telephone calls and responding to client needs in a timely manner.

Handle client issues with assistance from call center supervisor / lead.

Greeted customers in a timely and positive manner to create a positive sales experience for the customer.

Identified the customer’s needs and provided information related to Metro PCS products and services.

Responsible for sales quota, meeting store and corporate goals and deadlines

Maintained records of existing and potential customers. Performed sales

tracking, customer account updates and other related reporting.

01/2012-05/2015

Assembly Worker, NISSA AUTOMOTIVE PLANT

Assess production line issues and report same to management.

Extensive industrial production experience base

Strong familiarity with a variety of shipping containers

Exceptional skills in working well in difficult and stressful environments

Outstanding strength for standing for extended periods of time and for lifting objects weighing up to 75 pounds

High ability to adhere to strict production deadlines

Good ability to work independently or as production team member

EDUCATION

2005-2009

CANTON HIGH SCHOOL

General Studies

SKILLS

Excellent social and communications skills, ability to think critically, capacity to work in stressful situations, customer service, computer skills and outstanding passion and art for technology: Microsoft Word, Excel, Power Point, outgoing personality, charismatic, retail sales, clerical experience, and the desire to be of service to others.

Contact this candidate