Front Desk General Manager

Location:

Posted:

November 07, 2023

Tanya J. Knight

ACCOMPLISHEMENTS

Average increase of 60 % in GSS scores

Developed new sales leads by 50%

Created Night Audit Training Manual for two properties, thus allowing accurate accounting for the property

Task force management

SKILLS & ABILITIES

Excelled at verbal and written communication management with internal and external customers

Extensive Team Leadership and Training at all properties that encompassed a diversified group of employees

End of Month Accounting; Payroll; A/P, A/R keeping hotels within budget

Brand Retention and Loyalty Expert average increase of 60%

Inventory Control; Ordering within budget

Scheduling within payroll.

SOFTWARE SKILLS TEACHER

FOSSE; OnQ; IHR1; ProfitSage; M3aS; Quore; SPSSquare; ProfitSword; A3; DayForce; MGS; Medallia; Birchstreet

MicroSoft Office Suite; Amadaeus; Internet Saavy

AWARDS

Spirit of Hampton Award July 2012

Supervisor of the Year December 2018

EXPERIENCE

Front Office Manager Courtyard Austin North 06/23-Present

Operations Manager Fairfield Inn Austin University Area 08/2022-06/2023

Assistant General Manager TownePlace Suites Austin Tech Ridge 08/2021-07/2022

Assistant General Manager Residence Inn Sacramento Airport Natomas 02/2020-01/2021

Front Desk Supervisor Fairfield Inn Roseville California 02/2019-02/2020

Lead Night Auditor/MOD Courtyard Sacramento Midtown 09/2015-02/2019

Front Desk Supervisor Hampton Inn & Suites Roseville 11/2014-08/2015

Lead Night Auditor/MOD Hampton Inn & Suites Roseville 04/2012-11/2014