Administrative Assistant

CAREER OBJECTIVE

Ambitious and detail oriented self starter with expertise in Administrative Assistance. 10 years of experience working in higher education. Educated with a bachelor’s in science with a focus in Business Administration. Two years of experience in residential, commercial and construction cleaning. Fast learner of systems and processes and ambitiously driven to succeed.

WORK EXPERIENCE

Central Piedmont Community College

Student Success Navigator August 2022 to February 2023- Full Time – 40 Hours Weekly

Provides friendly, timely, and accurate customer service and information to students and staff.

Helps students navigate onboarding, registration, and other college processes.

Assesses students’ basic needs and interests and connects them with resources and services relevant to their needs.

Manage guided pathways to help students create or clarify productive educational and career goals.

Utilizes a CRM tool to communicate and collaborate with students, faculty, and staff to ensure a streamlined process.

Facilitate orientations and events online and at various campuses.

Provide general academic and student support through technology and on campuses.

Ensures that Welcome Centers are properly cleaned, organized, and adequately stocked.

Supports Full Time staff with various projects and assignments.

T.E. JOHNSON & SONS PROFESSIONAL PROPERTY MANAGEMENT - Winston-Salem, NC

Leasing Manager September 2021 to April 2022- Full Time- 40 Hours Weekly

●Provide potential tenants tour of properties highlighting valuable features.

●Run background checks on potential tenant to evaluate their credit status.

●Maintain contact with lessees during tenancy to aid them with resolution of arising issues.

●Process and approve applications and lease documents.

●Maintains positive customer relations demeanor and exercise customer care attitude when conducting leasing operations.

●Establish and maintain relationships with vendors by submitting work orders per tenants' requests.

NATIONAL GENERAL HEALTH INSURANCE

Insurance Service Representative November 2020 - August 2021 Full Time-40 Hours Weekly

●Utilize interpersonal and communication skills to assist member with account adjustments.

●Answered multiple calls and provided quality customer service and problem-solving skills.

●Addressed billing inquiries and processed payments and additional policy request in a timely manner.

●Maintained a professional demeanor with every call using empathy when needed to de- escalate complex inquiries or irate members.

●Adhered to company policy and procedures.

WINSTON SALEM STATE UNIVERSITY, Winston Salem, NC

Administrative Support Associate (Registrar Office) October 2019 November 2020 Full Time 40 Hours

●Compiled data using excel for enrollment management, classroom adjustments and student monitoring.

●Answered telephone and large amounts of email inquiries regarding registration, financial aid, account error, transcript request, degree information and general information.

●Completed complex tasks using software to enter data and manipulate student data by a given timeline for large student amounts at a time.

●Adjusted student schedules based on advisor or student requests.

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC

Administrative Assistant, November 2016- September 2019 Full Time – 40 hours weekly

●Provide detailed information while screening students to provide further detail on enrollment and account information.

●Perform a variety of administrative tasks, process timesheets and provide clerical support for committees and special projects.

●Assist in budget process maintaining spreadsheets and compiling information.

●Manage student employees, volunteers, part-time employees; Establish schedules and delegate tasks.

●Provide leadership to other clerical employees.

Customer Service Representative, August 2013-November 2016 Full Time-40 hours weekly

●Use telephone, email, and interpersonal communication to assist and direct students.

●Verify information in master files using Datatel System to research student information.

●Demonstrate resourcefulness with internet searches and other web-based applications.

EDUCATION

CENTRAL PIEDMONT COMMUNITY COLLEGE, Charlotte, NC

Associate in arts, July 2016

Assessment Practitioner, February 2016

Assessment Manager Certificate II, June 2018

ESS Focus Group Facilitator

Chair of Classified Staff Committee, January 2017- December 2018

Notary Public, May 2023

Bachelor’s in business administration, April 2023

Additional Skills

Excellent interpersonal and communication skills, writes clearly and concisely; listens attentively, openly expresses ideas, negotiates/resolves differences; cooperates and works well with others. Works efficiently and independently with strong customer service skills.

References

Terry Dennison-336-***-****/Professional/The Paint Plug, LLC

Joshlyn Walton- 704-***-****/Professional/ CPCC

Ashley Aubrey- 602-***-****/ Professional/ WSSU

Daniel Autrey- 704-***-****/Professional/TEJ Property Mgt.

Contact this candidate