Customer Service Representative
Resume:
Rebecca Kucharski
Kalispell, MT *****
*********@*****.***
I am people person and enjoy helping people. I have over 20 years of customer service experience. My goal is to go the extra mile and continuously strive to do better in the workplace. Work Experience
Collections Representative
ABC Collectors - Kalispell, MT
February 2018 to Present
Collecting for various clients in Flathead Valley from medical to Real Estate Management companies. Making outbound calls and setting up payment plans. Navigating with different software programs and multitasking. Using skiptracing systems. Having monthly goals and incentives. Customer service and negotiating skills are necessary with this job.
Caregiver
Loyal Care In-Home Assistance - Kalispell, MT
October 2017 to January 2019
Caregiver for different clients throughout Flathead Valley. My job consisted of helping seniors in their homes with preparing meals, light housekeeping, running errands, doctor appointments and helping with bathing, hygiene, dressing, and eating.
Collector
Stellar Recovery Inc - Kalispell, MT
October 2014 to August 2016
Collector for major cable companies such as Time Warner Cable and Comcast Cable. Received inbound calls through auto dialer. Set up payment plans and settlement. Using customer service skills and negotiating a payment agreement. Navigating through Microsoft systems. Monthly goals and incentives. Customer Service Representative
Teletech - Kalispell, MT
December 2009 to August 2014
Customer service representative for Bank of America customers. Taking inbound calls and assisting with banking. Sending debit cards and assisting with fees, fraud, online banking, and upselling to other products.
Customer Service Representative
AT&T - Bakersfield, CA
March 1999 to August 2009
Customer service representative for major telecommunications company. Assists customers regarding billing, new service, internet service, and other services. Customers would call in and would move their phone service or disconnect the service. Offer products based on needs. Navigating through different systems (Microsoft). Monthly goals and incentives. Education
Some College in Business
Bakersfield College - Bakersfield, CA
January 1991 to January 1992
Skills
• Telecommunication
• Upselling
• Meal Preparation
• Data Entry
• Computer Skills
• Senior Care
• Technical Support
• Caregiving
• Skip Tracing
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