C

Terrell Lynn

Carter

706-***-****

lynncarter2686@gmail.

com

Evans, United States

30907

SUMMARY

Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills. Successful Pharmacy Technician bringing 4+ years of experience in filling prescriptions with expert accuracy, building relationships with customers and promoting teamwork within pharmacy settings. Easily trainable and eager to start WORK FROM HOME position and available to start work right away. SKILLS

Insurance Billing

Insurance Verification

Filing and Data Archiving

Document Processing

Word Processing

Data Accuracy

Collecting Information

Verifying Data Accuracy

Regulatory Compliance

Billing Support

Resolving Customer Issues

Inbound and Outbound Calling

Report Generation

Account Updating

Data Collection

Call Management

Product Knowledge

Scheduling

Consultative Sales

Data Entry

Positive and Professional

Call Center Operations

Spreadsheets

Complaint Handling

Inbound Calls

Customer Assistance

Technical Troubleshooting

Inbound Call Handling

Payment Processing

Customer Database Documentation

Account Services

Pharmacy Operations

EXPERIENCE

Licensed Pharmacy Technician

Augusta, GA

Walgreens/ Jun 2021 to Current

Maintained accurate records of medication inventories and managed stock levels. Received and accurately filled prescriptions, including compounding medications. Collaborated with pharmacists to address customer inquiries regarding drug information and availability.

Processed third-party insurance claims for prescription medications. Checked patient profiles for drug interactions, allergies, and appropriateness of dosage. Verified accuracy of incoming orders from wholesalers against purchase invoices. Assisted in the preparation and delivery of chemotherapy treatments to patients. Stocked shelves with pharmaceutical products; rotated stock as needed to ensure freshness dates were monitored.

Compounded intravenous admixtures according to USP 797 guidelines for sterile preparations.

Ordered supplies necessary for daily operations such as packaging materials and labels. Provided customer service by answering phone inquiries about product availability, pricing, ordering procedures.

Performed data entry into pharmacy computer system related to patient demographics and prescription orders.

Machine Operator Technician

Aiken, SC

Bridgestone Retail Operations LLC./ Feb 2020 to Mar 2021 Set up and operate production machines to perform tasks such as cutting, forming, punching, drilling and assembly.

Maintained a safe work environment by adhering to safety procedures and regulations. Inspected parts with precision measuring instruments and recorded results on inspection reports.

Assembled components into subassemblies or complete units following blueprints or diagrams.

Repaired worn tools or replaced them when necessary. Programmed computer numerical control machines using CAD and CAM software packages.

BEHAVORIAL HEALTH PSYCH TECH

Jackson, MI

Henry Ford Allegiance Health/ May 2015 to Jan 2020 Provided direct patient care, including administering medications and treatments under the direction of a physician or registered nurse. Conducted group therapy sessions for patients with similar diagnoses. Maintained accurate records of patient progress and treatment plans. Assisted in providing mental health services to individuals with psychiatric disorders by gathering information through interviews and observations. Participated in multidisciplinary team meetings to discuss diagnosis and treatment options.

Monitored patient behavior, documented changes, and reported any concerns to clinical staff.

Developed therapeutic relationships with patients and their families to support recovery goals.

Facilitated activities designed to improve life skills such as problem solving, communication, anger management, stress reduction, symptom management, self-care, socialization.

Educated patients on available resources in the community that could assist them in achieving their recovery goals.

Collaborated with other healthcare professionals to ensure continuity of care for each patient.

Supported patients during crisis situations by providing emotional support and assistance with de-escalation techniques when needed. Call Center Customer Service Representative

Jackson, MI

Call Center HR/ Jan 2011 to Apr 2015

Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.

Answered, screened and processed high volume of calls daily with call management system and web-based communications.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.

Updated customer accounts, addresses and contact information within call management databases.

Used available resources to provide efficient and accurate solutions for customer service requests.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Managed customer expectations by clarifying needs, identifying options and recommending products and services.

Met or exceeded call speed, accuracy and volume benchmarks on consistent basis. Maintained strong call control and quickly worked through scripts to address problems. EDUCATION AND TRAINING

Associate of Applied Science: Engineering Physics

Michigan State University May 2010

East Lansing, MI

Associate of Applied Science: Early Childhood Education: Early Childhood Education Jackson Community College Apr 2008

Jackson, MI

High School Diploma

Jackson High School May 2004

Jackson, MI

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