Marilyn West

Driven, Dependable, & Punctual

Enterprise, MS 39330

ad0xhi@r.postjobfree.com

+1-601-***-****

Authorized to work in the US for any employer

Work Experience

Credit Card Customer Service Representative

TMone, LLc Onstar - Iowa City, IA

August 2021 to Present

My job is to perform outbound sales to client with an outstanding balance or declined credit/debit card. I also update payment methods within the clients account, and to assist the customer with their needs and questions.

• Performed data entry for customer information and orders

• Managed client records

• Set up client appointments

• Performed customer service surveys

• Provided policy and service information

• Assisted customers with a warm and professional attitude

• Answered general questions

• Resolved customer information and complaints

• Responsible for cashier duties

• Handled online orders and credit card transactions

• Created credit card applications

• Answered calls from customers and clients

• Responded to claim inquiries

Owner/Manager

Marilyns Cab Service - Enterprise, MS

January 2004 to Present

We're a small but local transportation service that offers clients the convince, security, and understanding knowing they can get to and from their destination. We provide services for any of your traveling needs. Call Center Agent/Customer Service

TMone - Sioux City, IA

September 2020 to January 2022

My job was to process inbound and outbound calls to and from clients in need of service. I handled account inquiries, payment processing and updates, customers complaints, and/or support issues. Education

Medical Terminology in Medical Billing And Coding

Trident University - Cypress, CA

March 2021 to January 2022

Bachelor's degree in Information Technology

American Public University System - Davenport, IA

May 2017 to March 2019

Skills

• Medical Coding

• Medical Terminology

• Medical Billing

• ICD-10

• Medical Records

• ICD-9

• EMR Systems

• Medical Office Experience

• Accounts Receivable

• Insurance Verification

• Cold Calling

• Medical Receptionist

• Clerical Experience

• Medical Scheduling

• Anatomy Knowledge

• Physiology Knowledge

• Office Management

• Phone Etiquette

• Management

• HIPAA

• Data Entry

• ICD Coding

• Outbound Sales

• Experience Administering Injections

Certifications and Licenses

Driver's License

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