Customer Service Data Entry
Resume:
Marilyn West
Driven, Dependable, & Punctual
Enterprise, MS 39330
*************@*****.***
Authorized to work in the US for any employer
Work Experience
Credit Card Customer Service Representative
TMone, LLc Onstar - Iowa City, IA
August 2021 to Present
My job is to perform outbound sales to client with an outstanding balance or declined credit/debit card. I also update payment methods within the clients account, and to assist the customer with their needs and questions.
• Performed data entry for customer information and orders
• Managed client records
• Set up client appointments
• Performed customer service surveys
• Provided policy and service information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for cashier duties
• Handled online orders and credit card transactions
• Created credit card applications
• Answered calls from customers and clients
• Responded to claim inquiries
Owner/Manager
Marilyns Cab Service - Enterprise, MS
January 2004 to Present
We're a small but local transportation service that offers clients the convince, security, and understanding knowing they can get to and from their destination. We provide services for any of your traveling needs. Call Center Agent/Customer Service
TMone - Sioux City, IA
September 2020 to January 2022
My job was to process inbound and outbound calls to and from clients in need of service. I handled account inquiries, payment processing and updates, customers complaints, and/or support issues. Education
Medical Terminology in Medical Billing And Coding
Trident University - Cypress, CA
March 2021 to January 2022
Bachelor's degree in Information Technology
American Public University System - Davenport, IA
May 2017 to March 2019
Skills
• Medical Coding
• Medical Terminology
• Medical Billing
• ICD-10
• Medical Records
• ICD-9
• EMR Systems
• Medical Office Experience
• Accounts Receivable
• Insurance Verification
• Cold Calling
• Medical Receptionist
• Clerical Experience
• Medical Scheduling
• Anatomy Knowledge
• Physiology Knowledge
• Office Management
• Phone Etiquette
• Management
• HIPAA
• Data Entry
• ICD Coding
• Outbound Sales
• Experience Administering Injections
Certifications and Licenses
Driver's License
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