Direct Support Professional

ROSEMARIE HEINS

PROFESSIONAL CAREGIVER & CERTIFIED PARALEGAL

ELLENVILLE, NY 12428 845-***-**** **********@*****.***

OBJECTIVES

Seeking a challenging role leveraging my extensive direct care experience and legal knowledge to provide compassionate service for individuals with disabilities and contribute my skills to a dynamic and innovative organization. References available upon request!

EXPERIENCE

DIRECT SUPPORT PROFESSIONAL 6/2023-present

Working as relief to support individuals in the residential setting

Independence

Life skills /ADL skills

Medication administration

Goal orientation

Community outings

PROGRAM COORDINATOR NEW HORIZONS RESOURCES, INC 1/2020-2/2023

• Provide direct support to individuals, ensuring logistics, medication administration, and a safe environment.

• Evaluate individuals' needs, preserve their dignity and self-respect, and assist with daily living activities.

• Administer medication according to schedules, monitor health, and create individualized meal plans.

• Plan and provide training for daily activities and promote healthy dietary choices.

• Conduct life plan meetings, facilitate behavioral planning, and ensure fire evacuation preparedness.

• Collaborate with supply companies to ensure timely arrival of activity supplies.

• Implement and guide employees through training on changes and updates.

DIRECT SUPPORT PROFESSIONAL New Horizon Resources,INC 2015-2020

Caring for individuals

Needs, wants and helping with independence

Medication administration

PARTNER/OWNER-OPERATOR BALE INSTALLATIONS 2010-2018

• Assisted customers with inquiries, orders, returns, and complaints via phone and email. • Conducted customer satisfaction surveys to improve services.

• Coordinated with warehouse and logistics teams to ensure timely order delivery.

OWNER-OPERATOR VALLEY VIDEO 2001-2009

• Managed customer inquiries and complaints through various communication channels.

• Provided prompt and courteous service while collaborating with cross-functional teams.

• Worked with various studios to ensure timely output of movies and collaborated with the warehouse

to have proper materials to support movie release.

• Accounts payable/accounts receivable. Bookkeeping.

EDUCATION & CERTIFICATIONS

Babri-Wagner College CLS Refresher Paralegal Certificate 2022

Ulster County Community College DSP Certification I DSP Certificate II 2014 Marist College Paralegal Certificate 2013

Bachelors in Business Administration University of Phoenix 2013

SKILLS & ABILITIES

• Meal Planning & Nutritional Needs Management • Patient Observation, Evaluation & Safety

• Therapeutic Positioning & Physical Therapy Assistance

• Home Management & Errand Running

• Personal Grooming and Hygiene Assistance • Legal Research & Document Management • Records Keeping & File Management

• Customer Service & Communication

• Accounts payable/accounts receivable

• Problem-Solving & Attention to Detail

• Multi-Tasking & ability to complete tasks efficiently • Fire evacuation planning

• Building evacuation plans

• Crisis Management &

• Behavioral intervention

Contact this candidate