Customer Service Representative
Resume:
ROBYN
BERRY
ad0xeg@r.postjobfree.com
Gary, Indiana 46404
I am a highly motivated professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. My strength is I'm a very hard worker and a quick learner. My short-term goal is to get a job in your company where I can improve my skills, qualities and experience hands on to match the job description, and to perform highly in the role. I am someone who is always seeking to learn and develop; also I have the creativity to help your business grow. I am a positive person who always embraces change and I always take responsibility for my own professional.
PROFESSIONAL SUMMARY
LEAR - Production Assembler
Hammond, IN • 06/2019 - Current
TELEPERFORMANCE (allstate Insurance) - Customer Service Representative Hobart, IN • 06/2018 - 11/2018
WORK HISTORY
Trained new team members by relaying information on company procedures and safety requirements.
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Reviewed project specifications and drawings prior to assembling complex components to better understand assignments and expected deadlines.
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• Operated production machinery safely to reduce workplace accidents. Kept work areas clean, organized, and safe to promote efficiency and team safety.
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Performed minor maintenance on equipment to keep tools operational and detailed repair work in reports.
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Worked different stations to provide optimal coverage and meet production goals.
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Replaced damaged, missing, or defective parts with new and refurbished components.
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• Answered customer telephone calls promptly to avoid on-hold wait times.
• Answered constant flow of customer calls with minimal wait times. Responded to customer requests for products, services, and company information.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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• Developed sales strategies to increase sales of insurance policies.
• Generated quotes and proposals for clients to match individual needs.
• Followed up promptly with interested clients to close sales.
• Handled customer inquiries and suggestions courteously and professionally. Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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SKILLS
• LEADERSHIP
• COMMUNICATION
• PROBLEM-SOLVING
Merrillville High School
High School Diploma
EDUCATION
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