EMMANUEL ALUMANAH

Professional Summary

PERSONAL STATEMENT Results-driven recent collegiate COVID graduate. I am drawn to spaces and opportunities that allow me to explore the field while utilizing my attention to detail and scrappiness in problem solving.

Work History

PFS Group - CSR

Houston, TX

03/2022 - Current

·Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

·Provided primary customer support to internal and external customers.

·Recommended products to customers, thoroughly explaining details.

·Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

·Answered product and service questions, suggesting other offerings to attract potential customers.

·Responded to customer requests for products, services and company information.

·Answered customer telephone calls promptly to avoid on-hold wait times.

·Offered advice and assistance to customers, paying attention to special needs or wants.

·Processed customer adjustments to maintain financial accounts.

·Updated account information to maintain customer records.

·Clarified customer issues and determined root cause of problems to resolve product or service complaints.

·Investigated and resolved customer inquiries and complaints quickly.

·Resolved Type issues over phone with Number customers daily.

·Provided ongoing guest service.

·Exhibited high energy and professionalism when dealing with clients and staff.

·Responded to customer requests, offering excellent support and tailored recommendations to address needs.

·Responded proactively and positively to rapid change.

·Educated customers about billing, payment processing and support policies and procedures.

SALT GRASS STEAKHOUSE - Server

08/2021 - Current

·Ensure consistent high guest check averages through the suggestive up-selling of new and additional food and beverage items

·Assisted colleagues frequently during rush periods to foster and promote teamwork while providing exceptional customer service

·Frequently connect with guest and promptly fulfill additional request in addition to collecting payments

·Coordinate with kitchen staff to ensure timely and accurate order preparation

Josephson Dunlap - Customer Service Representative

Houston, TX

10/2021 - 01/2022

·Contributed to, maintained and updated online data repositories for accessibility and to reflect firm standards.

·Analyzed evidence gathering and presentation, client counseling and jury selection methods processes for civil litigation.

·Reviewed regulations regarding procedures and requirements for class action suits.

·Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.

·Maintained ongoing communication with opposing parties from discovery to trial phase to facilitate expeditious litigation.

·Assessed cases for probable outcomes by researching black letter law and other legal authority, comparing fact patterns to those of precedential cases.

·Investigated facts and laws to determine causes of action and to prepare cases.

·Conducted detailed client intakes and entered information into company database.

·Researched state statutes, decisions, legal articles, codes and documents.

·Reviewed contracts and reported findings to support legal team in development of breach of contract defenses.

PAPPADEUX SEAFOOD KITCHEN

03/2021 - 07/2021

·Server

·Ensure consistent high guest check averages through the suggestive up-selling of new and additional food and beverage items

·Assisted colleagues frequently during rush periods to foster and promote teamwork while providing exceptional customer service

·Frequently connect with guest and promptly fulfill additional request in addition to collecting payments

·Coordinate with kitchen staff to ensure timely and accurate order preparation

FOOT LOCKER - Sales Associate, Assistant Sales Manager

08/2020 - 02/2021

·Coached and motivated a team of 15 employees to drive sales resulting in a +20% increase

·Managed inventory, invoices, scheduling and bi-weekly payroll

·Maintained knowledge and awareness of all products inclusive of new product releases and industry trends

·Liaised as a partner between customers, sales associates and store senior leadership

·Received weekly shipments and set new store displays monthly

·On-boarded and provided hands-on training to new and existing sales associates

·Promoted to Assistant Sales Manager September 2020

·ENCORE

Lead Resident Assistant

05/2018 - 09/2018

·Lead, implemented and oversaw educational and recreational programs increasing summer resident engagement by 33%

·Partnered in cross functional monthly staff meetings addressing the needs and concerns of residents

·Counseled peers on career exploration and aspirations, academic tools for success as well as other personal questions and concerns

ad0xd8@r.postjobfree.com

713-***-****

Houston, TX 77055

Skills

·SOFTWARE EXPERTISE

·Smartsheet, Skype for Business, Slack, Microsoft Suite – Office, Excel, PowerPoint, Word and Outlook

·Order Fulfillment

·Inbound and Outbound Calling

·Complaint resolution

·Sales expertise

·Administrative support

·Shipping procedures understanding

·Money handling abilities

·Professional telephone demeanor

·Technical Support

·Account management

·Staff education and training

·Warehousing functions

·Strategic sales knowledge

·Recordkeeping strengths

·Key holder experience

·Stock management

Education

2020

SAM HOUSTON UNIVERSITY

Bachelor of Science: Forensic Science

Core Cases & Practices Fundamentals of Criminal Law Investigation Principles Methods of Research

Target - seasonal employee

Involved with seating up merchandise and displays for the store.

Assisted with maintaining store quality with items effectively placed in the correct location and pricing.

Ensure that every customer that comes in the store is able to locate the item they are looking for, even if it means directing them to another store for purchase.

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