Customer Service Support Specialist
Resume:
Rozell M. Wade
**********@*****.***
OBJECTIVE
To secure a position in a company which enables me to apply myself and fully utilize my accumulated skills.
QUALIFICATIONS
** ***** *istribution/warehouse experience.
10 years Customer Service.
5 years Supervisor/Management.
Excellent written and verbal communications skills, with an eye for detail.
Extremely productive in a high volume, high stress environment.
EDUCATION
Graduated from Hamilton high school year 1989 with Diploma.
Everest University I years did not receive an degree yet.
EMPLOYEMENT
2013-Present: Land Transportation Memphis, TN (Driver Manager / Dispatcher)
Manage driver performance by building relationships with drivers.
Provide accurate and detailed information regarding directions, load information, pickup/delivery times and other special load related information.
Accurately input load information into the computer system.
Monitor driver’s performance and taking proper disciplinary action when needed.
General office duties performed.
2018-2019: MCP Solutions,
Atlanta, Georgia (AT&T Account Associate
Xerox Customer Service Support Specialist
455 Research Drive, Suite 200
Southaven, MS 38672
Supporting the IT department on an daily basis.
Having Conference calls twice a month when needed to follow up on the inventory.
Also did an daily report at the end of every shift.
Providing outstanding clients support and offering the best in customer service.
And also honor the commitments of the organization expectations.
2014-2018: Randstad Staffing,
Memphis, TN ( customer support specialist)
Working Xerox services supporting the IT department.
Followed up with the account on inventory On an weekly basis, Also in an timely manner.
Had conference calls twice a month. And also had a Company cell phone to follow up on issues with in inventory.
2007-2013: Baxter Healthcare, Memphis, TN (Team Leader / Material Handler)
Lead over the Customer Orders Shipping and Receiving department.
Followed up with customers via email responding in a timely manner.
Held pre-shift meeting with a team of 30 to meet and exceed daily goals.
Responsible for releasing orders throughout customer order department.
2004-2007: Anixter Inc. Memphis, TN (Quality Control Clerk / Forklift Operator)
Certified Fork Lift Driver.
Monitor inventory and products to ensure accuracy.
Loaded and unloaded trucks in Shipping and Receiving Department.
Data entry.
2002-2004: McKesson Pharmaceutical Memphis, TN (Material Handler)
Operated an RF scanner to pick and locate inventory.
Picked and packed orders in a timely manner.
Stocked inbound shipments using cherry picker.
Worked with management and team members to meet and exceed weekly goals.
REFERENCES
Penny Steward
Atlantic Packaging – Salesman
******@***********.***
Steve Puckett
Atlantic Packaging – Warehouse Manager
*******@***********.***
Sherri Dale
Dart Transportation – Route Manager
******.******@*****.***
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