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Customer Service Representative

Location:
Tallahassee, FL
Posted:
November 07, 2023

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Resume:

Teddkiya Sailor

Tallahassee, FL *****

ad0xaz@r.postjobfree.com

+1-850-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Correctional Officer

Gadsden Re-entry Center - Havana, FL

April 2022 to Present

Customer Service Representative/Dispatcher

Direct Care Support - Tallahassee, FL

January 2021 to April 2022

I answered inbound calls, evaluated problems about payments, payment plans, scheduling tours, and scheduled visitation dates for families to see their loved ones. I also was there to fix any complaints callers had about their loved ones, and provided proper solutions. Patient Care Technician

Tallahassee Memory Care - Tallahassee, FL

May 2021 to January 2022

At Tallahassee Memory Care, my duties are to care and show compassion to the elderly, mostly Alzheimer's & Dementia . I do their laundry, monitor, groom them, shower them and do fun activities with them. I also feed some of the clients who are unable to do it themselves. I even check and change the clients every 2 hours or when needed.

HHA - Home Health Aide

Caring Connections - Tallahassee, FL

February 2021 to April 2021

My duties at Caring Connections were to provide love, care and compassion to my clients. I had to shower them, groom them, do their laundry, help them with toileting, make their beds and do cognitive activities with them as in puzzles, (etc.) I went on pharmacy runs, doctor runs, and even just fun shopping runs. Direct Support Professional

Sunrise Community - Tallahassee, FL

November 2019 to January 2021

I am a Direct Support Professional at Sunrise. My duties at Sunrise Community is to assist individuals with disabilities with their daily living. I clean, cook, change diapers, bath, and groom the individuals, I provide oral care, help the ones who aren't vocal with their clothing selection, I do laundry and fun activities with the individuals as well. My job is to also make the clients feel comfortable with me and trust me, and also feel at home at the community.

HSW1

Florida State Hospital

January 2019 to November 2019

Provide aid to individuals with disabilities or chronic illnesses who need assistance. Assist individuals with their daily living, provide safety, and comfort. Provide assistance to people with basic tasks such as bathing, dressing, grooming and eating.

Cashier

Lindys Fried Chicken - Midway, FL

January 2016 to May 2019

I'm a cashier and provide great customer service. Im very friendly and outgoing. I cleaned the lobby. I made some of the prep foods and Cut vegetables. I happily greet all the customers & make them feel at home.

Caregiver

Star Seeds Early Learning Center - Tallahassee, FL September 2018 to November 2018

I was a caregiver for kids. I cleaned, i also taught the young kids right from wrong. I taught them the meaning of sharing & taking turns. I also taught them school work. They learned Math, Science, Reading,

& Writing. I also teach them sensory and good imagination. I treat the kids with care. I treat the kids like they’re mine.

Filer

City Hall - Tallahassee, FL

June 2015 to August 2015

I filed papers for my supervisor. It was a summer job. Education

Associate's degree in Medical Billing & Coding

Ultimate Medical Academy-Tampa - Tampa, FL

January 2020 to June 2022

High school or equivalent

Amos P. Godby High School - Tallahassee, FL

August 2017 to May 2018

Skills

• Caregiving

• Writing Skills (10+ years)

• Developmental Disabilities Experience

• Special Education

• Meal Preparation

• Autism Experience

• Math

• Special Needs

• Applied Behavior Analysis

• Senior Care

• Home Care

• Teaching

• Laundry

• Tutoring

• Behavioral Therapy

• Behavioral Health

• DocuSign (1 year)

• Driving

• Individual / Group Counseling

• Social Work

• Crisis Intervention

• Mental Health Counseling

• Behavior Management

• Medication Administration

• Customer service

• Alzheimer's Care

• Dementia Care

• ADLs

• Organizational Skills

• Vital Signs

• Microsoft Word

Languages

• English - Expert

Certifications and Licenses

CPR/First Aid

driver's license

CNA

Assessments

Warehouse associate — Highly Proficient

October 2020

Assesses the tendencies that are important for success in warehouse roles Full results: Highly Proficient

Attention to detail — Familiar

October 2020

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Familiar

Work style: Reliability — Highly Proficient

October 2019

Tendency to be dependable and come to work

Full results: Highly Proficient

Customer focus & orientation — Proficient

August 2020

Responding to customer situations with sensitivity Full results: Proficient

Call center customer service — Completed

January 2021

Applying customer service skills in a call center setting Full results: Completed

Customer service — Proficient

January 2021

Identifying and resolving common customer issues

Full results: Proficient

Work style: Reliability — Expert

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Work motivation — Proficient

January 2022

Level of motivation and discipline applied toward work Full results: Proficient

Delivery driver — Familiar

January 2021

Interpreting instructions, reading maps, and solving problems. Full results: Familiar

Nursing assistant skills — Familiar

March 2021

Providing nursing aid to patients using knowledge of relevant equipment and procedures Full results: Familiar

Cooking skills: Basic food preparation — Familiar

July 2021

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Familiar

Administrative assistant/receptionist — Completed

January 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.



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