Customer Service Shift Leader
Resume:
Skylar Conway
************@*******.***
* ****** ***** ******** ** 07836
https://www.linkedin.com/in/skylar-conway/
OBJECTIVE I am an initiative-taking recent college graduate who majored in business marketing. I am looking to be hired for a business-oriented role to enhance my experiences and growth in my career. Preferably, said position has opportunity for advancement with demonstrated excellence.
EDUCATION Marist College, Poughkeepsie, NY 2018-2023
Bachelor of Science, Business Administration,
Concentration: Marketing
EXPERIENCE Crew Member/Shift Leader, Coldstone Creamery, Rockaway NJ (June 2023- Pres.)
Gained promotion to Shift Leader after 5 days of employment.
Received 3 positive corporate reviews about the impressive customer service that has been given to customers.
Count money from register and put into excel files for gross sales for end of day shifts.
Supervising the team of store, answering customer inquiries, placing orders, answering phone calls, and making sure the team is doing their job.
Marketing Specialist Intern, Mt Olive Online. Today,
Flanders, New Jersey (April 2018- September 2022)
●Managed over 10 digital sales and streaming accounts to improve brand positioning and growth.
●Worked with management to develop and apply digital marketing plans with a focus on driving acquisition and conversion.
●KPI of brand awareness rose by 20% during this period from its original form. Wrote a compensation plan, and advertising plan for the online advertisements.
Business Consultant, Sprout Creek Farms, Poughkeepsie, NY (October 2018)
●Helped produce innovative ideas to sell Sprout Creek Products in
Poughkeepsie
●Assisted in creating the business 30-page business plan.
●Collaborated with team members to analyze and evaluate data of the operational study of Sprout Creek.
Customer Service Associate/, Rita’s Italian Ice, Flanders, NJ (June 2016- 2018)
●Promoted to becoming an icemaker. Started as a Service representative/cashier.
●Day-to-day activities consisted of serving lines that extended down the block 40 feet while keeping customers happy with friendly customer service on a consistent basis.
SKILLS Advanced Proficiency in Microsoft Outlook, Excel, Word, Google Documents, PowerPoint, social media (Instagram, Tik Tok, Twitter, Facebook)
ACTIVITIES Captain of Marist College, NCAA Marist Men’s Soccer (Division 1)
●Metro Atlantic Athletic Conference tournament and conference champions
●Second Team All-Conference award in three consecutive years
Captain of New York Red bulls, USL League II Soccer team (Semi-Professional)
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