Customer Service Representative
Resume:
Shaundaydria Warren
Fort Worth, TX *****
************.******@****.***
I am seeking an opportunity in a lead position where I can contribute to the company's goals, utilize my skills and grow.
Authorized to work in the US for any employer
Work Experience
Med Tech
Frontier Management, LLC - Fort Worth, TX
November 2021 to Present
Caregiver, pass meds
Receiver
Thriftbooks - Dallas, TX
October 2017 to November 2021
I scanned books into inventory. Made sure books were shipped correctly Logistics Material Handler
Tuesday Morning
May 2014 to August 2017
• Maintain inventory by counting, labeling and recording locations
• Boxing up items in a timely manner
• Extracting and loading materials to be transported
• Verify materials and supplies listed on production orders Customer Service Representative
Teleperformance
February 2012 to April 2014
• Assisted healthcare members to maintain their accounts
• Listened attentively to members concerns
• Performed overrides, assistance with funding for medication and locating doctors Group Lead
Community Connect - Garland, TX
June 2013 to September 2013
I had the opportunity to work with a group of 10 people on a project for planned parent hood. We canvassed the communities of Garland to help people who were in need of healthcare, but did not have the necessary resources. I gave out the assignments and made sure everyone was in the correct area to canvass.
Sales Associate
Kohl's
November 2009 to December 2011
• Built relationships and connections with customers to provide necessities to meet needs
• Learned POS systems and procedures to enhance selling efficiencies
• Performed sales support functions related to POS procedures
• Maintained selling floor presentations, and restocked as needed
• Responsible for achieving personal sales goals and Star Reward goals
• Handled all returns courteously and professionally
• Remained aware of current promotional events and sale
• Maintained a clean work environment
Education
Associate's degree in Health Information Management Asher College - Dallas, TX
January 2020 to December 2022
Basic courses in General Studies
Richland College - Dallas, TX
August 2011 to June 2013
High school or equivalent in General Studies
Southwest High School - Fort Worth, TX
August 2007 to June 2011
Skills
• CUSTOMER SERVICE (2 years)
• RECEPTIONIST (2 years)
• RETAIL SALES (2 years)
• 30 WPM (Less than 1 year)
• DOCUMENTING (Less than 1 year)
• RECIEVING (2 years)
• COLLECTING (2 years)
• Shipping & Receiving
• Logistics
• Materials Handling
• Warehouse Experience
• Medication Administration
• Caregiving
• Dementia care
• Home care
• Alzheimer's care
• Assisted living
• Memory care
Additional Information
SKILLS PROFILE
• Excellent people skills and thrives on helping to solve problems
• Excellent communication and customer service
• Strong attention to detail and proficient learning
• Filing, charting, documenting and organizational skills
• 25-30 wpm
Contact this candidate