Software Developer Engineering
Resume:
Jacob Durham
**** ****** ***** ********* **. ****3 Ph 501-***-**** email, *********@*****.***
Objective:
My quick problem-solving skills, ability to work as a contributor on a team, and knowing how to work in a fast-paced environment make me perfect for a role as a Software Developer. I have years of proven experience solving difficult problems and working in fast-changing work environments. I want to use these skills in a challenging entry-level/intern software developer position.
Technical Skills:
Understanding of Java, HTML, CSS, JavaScript, C++, Java, SQL, UX/UI design, and the QA process. Knowledge of cloud computing with AWS
Certifications:
ITIL, CompTIA Project +, and Amazon Certified Cloud Practitioner
Experience:
AT&T, Customer Services/Sales [09/2003 to 11/2014] Springfield, MO
•Demonstrated ability to quickly grasp new product knowledge and effectively communicate the benefits to clients.
•Resolved complex problems and handled escalated calls, making valuable contributions to the team.
•Assisted fellow teammates with sales calls, showcasing strong teamwork and collaboration skills.
•Managed customer services issues across multiple regions and efficiently multitasked with various systems.
Chase Bank, Help Desk/Customer Support [01/1999 to 2003] Springfield, MO
•Troubleshoot and provided solutions for customers' technical problems with our website.
•Handled complex billing issues and managed escalated calls, ensuring customer satisfaction.
•Collaborated with peers to deliver exceptional customer support and services.
McDonald's, Management [1993 to 1999] Nixa, MO
•Acquired Five years of management training and experience demonstrating strong leadership skills.
•Mentored and trained other managers, fostering a positive and productive work environment.
Education:
Western Governor University [2022 to present]
Obtaining a Bachelor of Science in Software Engineering
Ozark Technical College (1999 to 2003)
Received an Associate of ART and Science
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