Wilene Hubbard

ad0x7f@r.postjobfree.com

+1-719-***-****

Knowledgeable customer service professional with extensive experience. Known as a team player with a friendly demeanor and proven ability to develop positive rapport with clients. Maintain ongoing customer satisfaction that contributes to overall company success. Highly articulate, with a results- oriented approach that addresses client inquiries and issues while maintaining strong partnerships. Collaborate well with the customer service team while also engaging independent decision-making skills.

Work Experience

Customer Service Associate

The Quest Foundation - Blanca, CO

August 2016 to September 2023

Handled incoming calls for assistance through the nonprofit organization. Routed all calls and inquiries to the proper personnel and or departments for follow up. Resolved client issues and questions as per federal guidelines and company policy. Performed load balancing duties based on load capacity to better respond to customer questions or needs.

General Manager

Doylenes Fabrics - Durant, OK

March 1999 to June 2016

Oversaw all P/L margins for the business to maintain maximum profitability levels. Provided customer service assistance to better help clients determine merchandise required and or resolve customer complaints or issues.

Hairstylist/Cosmetologist

Uptown Hair Emporium - Midwest City, OK

May 1986 to October 1998

Licensed Cosmetologist and Hair Stylist. Styled hair, shampoo, and finish out. Took appointments and scheduled for all cosmetologists on staff. Worked closely with owner/manager to help resolve schedule conflicts and customer issues.

Education

High school diploma

Durant High School - Durant, OK

August 1982 to May 1985

Vocational Training Cosmetology in Cosmetology

Southern School of Beauty Inc - Durant, OK

May 1983 to May 1984

Skills

• Load Balancing

• Customer service

• Management

• Customer retention

• Customer support

• Customer relationship management

Awards

Employee Recognition For Excellence in Service

July 2018

Received Employee Recognition Award For Excellence in Customer Service and Communications. Employee Of The Year 2018

Certifications and Licenses

Licensed Cosmetologist

May 1983 to December 2000

Passed state board exam in the state of Oklahoma for licensed cosmetologist.

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