Christopher Schrachta

Email: ad0x74@r.postjobfree.com

Phone: +1-651-***-****

Location: Dallas, TX, USA

Summary of Qualifications:

- Over 21 years of Cisco VoIP experience.

- Proficient in Cisco core VoIP systems: CUCM, UCN, CER, and Voice Gateways (H323/SIP and Analog).

- Extensive experience with Cisco Contact Center support and installations.

- Knowledge in IPIVR/UCCX, UCCE, and PCCE systems.

- Strong understanding of Cisco Networking Systems.

- Skilled in existing system analysis, knowledge recovery, and current state discovery.

- Proficient in documentation of the final state system at project conclusion.

- Familiar with Calabrio WFM

- Experience with Network based Call recording systems

Professional Experience:

NWN Carousel

Houston, TX

Sr Solution Engineer

January 2018 – February 2023

- Top-level engineer responsible for voice infrastructure design, installation, upgrades, and migrations.

- Advanced problem resolution and root cause analysis.

- Design and implementation of all Cisco Collaboration components, both software and hardware.

- SIP Provider integration and Cisco CUBE implementations.

- UCCX Scripting and Call Routing logic changes.

- Migrated large customers to Cisco UC and assisted with Webex Contact Center build.

- E164 dial plan configuration design and support.

- HCS Tenant builds, migrations, and support using Kurmi as the administration overlay.

- Development of automation tools to improve HCS builds using Ruby.

- Documented the final state system at project conclusion.

Dimension Data

Pleasanton, CA

Consulting Engineer

September 2015 – January 2018

- Top-level engineer engaged for voice infrastructure design, installation, and upgrades.

- Advanced problem resolution and root cause analysis.

- Design and implementation of all Cisco Collaboration components, both software and hardware.

- SIP Provider integration.

- Build of Customer FIPS-140-2 proof of concept environment.

- Documented the final state system at project conclusion.

ESP IT

Minneapolis, MN

Voice and Data Communications Engineer

February 2015 – September 2015

- Advanced lead support for ESP customers in UC and UCCE environments.

- Ameriprise Financial UCCE advanced troubleshooting.

- Documented the final state system at project conclusion.

Ecolab

Eagan, MN

SR Lead Infrastructure Engineer

June 2013 – December 2014

- Enterprise Unified Communications Architect.

- Responsible for global Unified Communication infrastructure.

- Designed and planned the migration to a Virtualized UC system.

- E164 dial plan configuration design and support.

- Designed and deployed Cisco UC and UCCE/PCCE environments.

- Documented the final state system at project conclusion.

US Bank

Minneapolis, MN

Voice and Video Architect/Network Manager

July 2012 – June 2013

- Enterprise Unified Communications Architect.

- Responsible for global Unified Communication infrastructure.

- Replaced aged MCS-based cluster systems with Virtualized UC systems.

- Implemented global +E164 dial plan and centralized SIP.

- Documented the final state system at project conclusion.

Saint Jude Medical

Little Canada, MN

Senior Telephony Engineer

March 2010 – July 2012

- Unified Communications Lead Engineer.

- Responsible for global Unified Communication infrastructure.

- Replaced aged MCS-based clusters with UCS hardware and Virtualized UC systems.

- Implemented global +E164 dial plan and unified on-net global dialing.

- Documented the final state system at project conclusion.

SpanLink Communications

Minneapolis, MN

Technical Assistance Center Engineer Tier III

August 2005 – March 2010

- Unified Communications team lead.

- Assisted clients with network configuration and support.

- Implemented Spanlink SOHO network utilizing Cisco VPN concentrator technology.

- Conducted existing system analysis, knowledge recovery, and current state discovery.

- Documented the final state system at project conclusion.

The Dwyer Group/Harmon Autoglass Ltd.

Maple Grove, MN

Sr. Network Engineer

April 2000 – June 2005

- Installed, administered, and supported Cisco CallManager IP Telephony system.

- Managed WAN circuits, firewalls, and network equipment.

- Maintained network and security documentation.

- Documented the final state system at project conclusion.

Education:

- AS Degree in Software Technologies (1988-1991)

US Navy Veteran:

- June 1988 – July 1992

- Top Secret SCI Clearance (Not Active)

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