Help Desk Information Technology

JACOREY LASANE

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Fort Liberty, NC ***** 910-***-**** *************@*****.***

www.linkedin.com/in/jacorey-lasane-169a49204/

INFORMATION TECHNOLOGY

IT Help Desk Specialist and Army Veteran leveraging 6 years of proven experience in communication information systems, networking, technical repair, and administrative support. Adept at leading teams in a dynamic, fast-paced environment supporting hundreds of end-users. Possesses a comprehensive background in the installation, operation, and maintenance of integrated electronic systems, and identifying and resolving equipment deficiencies within the communications network. Able to prioritize, delegate tasks, and make sound decisions quickly while maintaining focus on the mission to effectively implement program goals. Demonstrated ability to coordinate across organizations to establish agreed-upon priorities, properly allocate.

resources, and create accountability to deliver results. Holds an active Secret Security Clearance.

• Customer Client Relations • Network Administration • Help Desk Management

• Advanced Troubleshooting • Software Hardware Upgrades • Communications Security

• Remote Desktop Administration • Information Assurance

• Training and Development

PROFESSIONAL EXPERIENCE

United States Army Various Locations 2016 –2020 Present Help Desk Team Lead: E4 pay salary 25,422 yearly Provided direct support for information dissemination, content staging, and customer issues. Performed system administration functions, configured security protocols, and managed user accounts. Documented all request forms, risk management issues, and mitigation actions.

• Oversaw a team of 7 providing layer 1 services throughout Kuwait, maintained the current infrastructure, and completed 50 tickets per week

• Directed the Telecommunications Closet remediation, resulting in improved access and troubleshooting, and the successful troubleshooting and reconfiguration of 5 essential switches and TACLANES

• Maintained, processed, and performed troubleshooting on military computer systems and technical operations, Trained users on desktop, laptop, and mobile devices and associated peripherals

• Assisted in the design, preparation, editing, and testing of computer programs; Drafted associated technical documentation for program reference and increased compliance

• Led strategic planning initiatives, oversaw cost analytics and knowledge management to establish best-case deployment roadmaps, and advised executive leadership on selecting optimal resources, processes, and innovations • Consulted clients on the planning, implementation, and optimization of their technology department; Recommended upgrades and products to improve security

Cable Installation and Fiber Optics Team Lead Kuwait and Qatar 2016-2021: E4 pay salary 25,422 yearly Installed, operated, and performed unit-level maintenance on cable and wire communications systems, satellite antennas, communication security (COMSEC) devices, and associated equipment, including Cat5 and Cat6 Ethernet cables. • Provided internet access to customers and performed network troubleshooting using the OSI/TCP-IP model; Installed fiber optics to repair layer one network outages

• Served as the Team Leader of a SNAP system providing satellite communications and VoIP to customers with classified and unclassified enclaves, Supervised and delegated follow-up tasks to other team members

• Maintained 9 Area Distribution Nodes (ADN), which housed the distro switch, and wired-up infrastructure for 11 different locations across the airbase in Qatar

• Evaluated existing plans, processes, and events planning services to identify opportunities for improvement; Oversaw all administrative actions in event planning, booking, and promotions, and supervised event staff

Mobility Configuration & Management Specialist Fort Liberty 2022 - Present: 52,000 yearly perform this service to support all management aspects of mobile commercial wireless assets incorporated into the DISA Mobility Program. Wireless assets such as blackberry, Smartphones and tablets managed by the DoD Mobility Unclassified Capability Service (DMUC), Mobile Device Management Service (MDM), Mobile Application Service (/MAS), Blackberry Version 10 Servers (/BBV10). Mobility devices support an extensive collection of applications, enterprise services to include Virtual Desktop and Voice over Internet Protocols.

CERTIFICATIONS

CompTIA Certified Advanced Security Practitioner (CASP+) Pearson VUE 2021

Certified Fiber Optics Technician 2017

TECHNICAL COMPETENCIES

Mac iOS, Microsoft Windows, Microsoft Office Suite, LAN, WAN, VPN, Wireless, Switches, Routers, Wi-Fi, VoIP Systems, IP Addressing and Subnetting, DNS Lookup, Active Directory, Adobe InDesign, TACLANE Encryptors

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