ELIZABETH BURKE

Riverview, MI ***** +1-734-***-**** ad0x5j@r.postjobfree.com

PROFESSIONAL SUMMARY

Capable and creative professional skilled at completing daily assignments and contributing to team success. With wide ranging career experience, allowing for the ability to adapt to any environment and provide results within teams or working as an individual. Able to provide an empathetic and memorable client experience and clear communication to ensure that the final product meets all requirements.

EXPERIENCE

E-Commerce Consultant January 2022 - Current

Exemplis X-Chair Remote, MD

Efficiently handles high volume of sales opportunities, support tickets, chat and phone calls for Shopify driven DTC/ B2B business

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• Top sales driver and Lead support staff for Black Friday/Cyber Monday 2022, Work in cross department remote environment to identify errors, inefficiencies and streamline processes for a more impactful UX.

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• Process DTC and B2B warranty claims, sales order entries, return authorization requests through Microsoft AX.

• Handled phone, email and online chat requests for customer assistance through Salesforce, Livechat and Netsuite Freelance Illustrator & Graphic Designer June 2008 - Current Libby Bit Creative Riverview, MI

• Learnt new technologies and techniques through research and professional development. Produced graphics and layouts for illustrations, logos and websites. Using both traditional and digital mediums, depending on the needs for the client or event.

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Worked with a variety of clients through online marketing and local meetups. Providing everything from Caricature Portraits to full Branding for small companies with logos and websites.

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• Delivered projects with creativity, speed and accuracy, utilizing exceptional layout and design skills. Flight Attendant November 2012 - May 2023

Spirit Airlines Detroit, MI

Consistently created a memorable travel experience for 1000+ passengers on a daily basis. Helping to ensure that they enjoyed their flights and became return customers.

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Addressed medical and onboard emergency situations, rendering first aid and helping coordinate care for advanced concerns. All while maintaining control over the rest of the cabin and communication with the flight deck.

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• Conducted consistent pre-flight checks to maintain passenger safety. Ensure that flight procedures such as boarding and deplaning are carried out in a timely manner to ensure on-time departures and the schedule continuity for the system.

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Client Experience Operations Specialist September 2020 - December 2021 Rocket Mortgage Detroit, MI

Assist clients with online website/technology issues, and to navigate loan documents or understand where they are in the loan process

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• Provide other mortgage brokers with FHA/VA case transfer and appraisal releases Working both emails and phones, navigating in a professional manner to see all escalations are appropriately connected to senior team

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• Utilize mortgage software and Salesforce to provide positive client experience and connect appropriate teams. Long-Term Substitute Teacher August 2017 - June 2020 EDUSTAFF, LLC Lincoln Park Schools Riverview, MI

• Maintained an engaging and fun classroom for a variety of classes and age ranges. Made a lasting impression and was offered multiple long lasting district positions and an opportunity to work exclusively with a third grade class for an extended period of 4+ months

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• Handled instructional, assignment and testing needs to maintain course progress. Graphic Designer Wordpress Specialist January 2009 - January 2011 Global Market Exposure Milwaukie, OR

• Broadened the available products and services for clients to include Web Design and SEO.

• Maintained company blogs and provided content for client websites.

• Utilize Adobe Suite to develop Graphic Design, Branding, and Website designs for clients. Managed numerous projects simultaneously to meet tight deadlines. Assisted Sales team in providing a variety of solutions for incoming clients, to be sure they could take full advantage of PPC advertising.

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EDUCATION

Bachelor's - Entertainment Arts May 2008

College for Creative Studies, Detroit, MI

SKILLS

• Graphic Design • Adobe Creative Suite • Content creation

• Web Design • Search Engine Optimization • DTC/B2B Sales

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