Sarah L. Huenke

Jacksonville, FL 513-***-**** ad0x56@r.postjobfree.com

Professional Summary

Restaurant Operations and Multi-unit Manager demonstrating effective leadership with cost controls, profit growth, business strategy and financial reporting. Excels at building strong teams, leading a positive culture and streamlining operations.

● Inventory control

● Cash flow analysis

● Multi-operations management

● Leading new restaurant openings

● Strategic planning and execution

● Partner with vendors to execute facilities

projects

● Process improvements

● Performance Analysis

● Staff Development

● Issues resolution

● Driving and maintaining systems to create a positive culture

Work History

Director of Operations 11/2017 to 7/2023

Red Lobster – Jacksonville/ Central Florida

Additional Title as Director of Culinary Food and Beverage Lead- Serve as the Subject Matter

Responsible for about 10% of all menu tests for our brand

Expert for Division for menu testing and development, IT improvements, and Liaison with our corporate office

Previously led 4-6 new restaurant openings

Developed 2 General Managers who are now Director of Operations

Defined strategy and plans for operations Partnered with VP to create and revise monthly, quarterly and annual business plans for profit maximization and cost reduction.

Accessed computerized financial information and analyzed data related to specific accounts to maximize profits

Created and led new beverage innovation to empower bar employees to create new drinks to maximize profit margins and promote guest perception of brand beverage freshness

Designated to help assist the onboarding process for newly promoted Directors of Operations within the Division

Lead 10 restaurants generating $28- $40 million per year in revenue.

Manage an average of 35 managers, 10 general managers and over 800 employees.

Hold beverage license for several locations & work with regulatory inspectors

Planned facilities budgets over 300k for the region

Help maintain lunch box program to partner with EZ Cater & serve local car dealerships

General Manager 04/2011 to 11/2017

Red Lobster – Athens, GA, Gwinnett, GA, Mall of GA/ Buford, GA.

● Actively participated in ongoing customer service programs to build sales and rapport in the community

● Increased profits through effective sales training and troubleshooting profit loss areas

● Completed profits and loss performance reports

● Scheduled and led weekly restaurant manager meetings

● Managed an average of 90 team members, 3 key hourly positions and 3-4 assistant managers.

● Effectively oversaw MIT training and development, as well as successfully promoting 3 managers to General Manager

● Company leading Total Quality scores Impeccable overall safety, sanitation and organization standards

Culinary Manager 04/2007 to 04/2011

Red Lobster – Florence, KY, Cincinnati, Ohio

● Influential in resetting standards and procedures shortly after restaurant opening

● Developed and maintained the ability to successfully lower food cost and A vs T

● Assisted Suncoast Division in the rollout of the Oak Wood Fire Grill initiative

● Sourced, hired, trained, developed and retrained staff by successfully implementing company standards and Core Values

● All Culinary manager day to day functions

● Maintained top quartile Total Quality results

Community Involvement

● Partner with Local Charities to Sponsor “Dine To Donate” give back events

● Participate in Business Leaders Interviewing high school Juniors and Seniors

● Proud participant in Make-A-Wish campaigns.

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