Technical Support Customer Service

DINO ROUZEAU

***********@*******.*** 954-***-**** Columbia, MD 21044

Summary

Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly.

Ambitious, career-focused job seeker, anxious to obtain an technical representative position to help launch career while achieving company goals.

Skills

Computer hardware and Software. Microsoft Office360 specialist.

Experience

Springfield Hospital Center Columbia, MD

Security Attendant

02/2009 - Current

Greeted visitors, employees, and vendors at the security desk.

Monitored surveillance cameras to ensure safety of personnel and property.

Performed daily log checks for all incoming and outgoing persons.

Provided assistance with emergency evacuation drills, ensuring that all personnel were safely evacuated from the premises in a timely manner.

Assisted with maintaining accurate records of all security logs and reports related to security incidents.

South Florida Reception Center Doral, FL

Correctional Officer

05/2004 - 08/2008

Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.

Maintained order in the prison by monitoring inmate behavior and intervening when necessary.

Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.

Manpower Agency Boca Raton, FL

Technical Support Representative

09/2002 - 12/2003

Provided technical assistance to customers through phone, email and chat support.

Troubleshot customer inquiries related to software and hardware issues.

Resolved escalated customer service issues in a timely manner.

Maintained detailed records of customer interactions and transactions.

The Answer Group, TAG Fort Lauderdale, FL

Technical Support Engineer

11/2001 - 01/2003

Provided technical support to customers by troubleshooting and resolving hardware and software issues.

Configured, maintained, and monitored computer systems for optimal performance.

Installed and tested operating systems, applications, updates, patches, and service packs.

Education and Training

American InterContinental University Weston, FL

BBA in Information Technology

02/2003

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