Ken Hansen

*** **** **., ******** **, T*J *N*

Home: 780-***-****, Cell: 780-***-****

email: ad0x47@r.postjobfree.com

Skills

I have a Class 5 Alberta driver’s license with over 40 years driving experience

I am experienced in Customer Service from my 35+ years working as Deskside Support Technician, Digital Pre-Press Lithographer and a Sales representative with a focus on digital print technology.

I am a nature photography hobbyist and have been using Nikon DSLR cameras for over a decade.

I have extensive knowledge of Intel and Legacy computer software and hardware and I am very familiar with current computer technology of many brands and types.

Education

Insight/PCM Canada/Acrodex, Government of Alberta

During my employment I constantly study and write tests to improve and maintain my skillset

Network Learning Masters, Edmonton, AB

Certified Network Professional course (Microsoft major, Novell minor)

HP Technical Certification, Calgary, AB

Certified Print Fleet Analysis and Digital Sending Solutions

Toshiba Office Products Group, Western Canadian Training Centre, Calgary, AB

Certified Network Connectivity Training, E-Studio series document centers 28cpm-45cpm.

Crossfield Eastern American Headquarters Glenrock, New Jersey

Certified Studio 800 operator. Proprietary Desktop Publishing Computer Network

Professional Experience

Trugreen

June 2023 to October 2023

Technical Lawn Specialist

Daily application of fertilizer and herbicide to lawns in the Edmonton region.

Daily reports of chemicals and quantities used during the day’s service calls.

Knowledge of weeds and proper ways to remove them from the lawn.

Daily use of Ford F250 truck to carry chemicals and tools for lawn maintenance.

Monitoring improvements to client’s lawn and providing advice when asked.

Long View Systems

Technical Analyst – Elections Alberta Service Desk

May 2023 to June 2023

Maintaining Alberta Elections Service Desk

Maintaining audited work record of Incidents regarding the Alberta Election

Long View Systems

Deskside Technical Analyst 2 – ATB/River Cree Casino/Various small offices.

July 2022 to October 2022

Maintaining audited work record of Incidents, Requests and Tasks performed by myself and reported to the assigned company using ITSM Remedy Software.

Installation, configuration and support for multiple brands of desktop and laptops, iPhones, iPads and Android Phones.

Co-ordinated installation of 160 cellular accessible wi-fi devices for Alberta Treasury Branch throughout Alberta.

Installed Squirrel Point of Sales System for River Cree Casino and worked with executives and end users to configure system for the environment. Informed Casino Management of status of reported issues.

Network, Local Printer and Multifunction Printer installation, maintenance and repair

Kyndryl

Deskside Technical Analyst 2 – Atco Ltd.

Sept 2021 to April 2022

Maintaining audited work record of Incidents, Requests and Tasks performed by myself and reported to the ATCO using Service Now software.

Installation, configuration and support for ATCO Surface Pros, Lenovo desktop and laptops, iPhones, iPads and Android Phones.

On-site and Remote Support workstations currently based at ATCO. Computer systems ranging through many brands and models.

Physical installation of network hardware in Shared Data Facilities for Network Operations Team.

Network, Local Printer and Multifunction Printer installation, maintenance and repair

Desktop and laptop Operating System Installation for all departments.

Supporting a software catalogue for ATCO

Fujitsu

Deskside Technical Analyst 2 – Government of Alberta

March 2020-August 2020

Installation, configuration and support for Government of Alberta iPhones, iPads and Android Phones as well as past support for Blackberries.

Network, Local Printer and Multifunction Printer installation, maintenance and repair

Supporting a software catalogue of over 5,000 software titles for the Alberta Provincial Government

Insight/PCM CanadaAcrodex

Deskside Technical Analyst 2 – Government of Alberta – Downtown Edmonton

January 2014-November 2019

Deskside Technical Analyst 2 (Road Warrior) – Government of Alberta – North Central and Northeast Territories

September 2011-2013

Maintaining audited work record of Incidents, Requests and Tasks performed by myself by driving with company vehicles to remote Alberta locations within 4 hour drive from Edmonton.

Physical installation of network hardware in Shared Data Facilities for Network Operations Team in Provincial Buildings, Courthouses, Vehicle Inspection Stations and Sherriff Offices

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