Customer Service Representative

Mark E. Grace

Customer Service Representative Profile

Houston, TX 409-***-****

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A top-performing Customer Service Professional with extensive experience in customer rapport, resolving issues, and ensuring complete satisfaction in fast-paced environments for industry-leading companies. Known for ability to build relationships and educate customers, resulting in customer satisfaction/retention and generating business. Notable for a goal-oriented personality and work ethic with an innate ability to produce dynamic results and remain loyal to compete objectives. Poised for the next level success from customer service to diverse field. Proven ability to increase sales through upselling techniques, as well as implementing processes that drive profitability. A team player; recognized for sharing knowledge and ideas with colleagues. Ability to communicate with the customer, giving what customers want within a timely manner. Creating analytic spending reports, availability data reporting.

Areas of Expertise

Customer Service/Support

Document Management

Conflict Resolution

Process & Performance Improvement

Product & Service Development

Cross-functional Collaboration

Stakeholder Engagement

Analytical Thinking

Customer Satisfaction

Professional Experience

Hydradyne Hydraulics, Houston, TX Controlled Fluids, Beaumont, TX Pneumatic Inside Sales Specialist 2010 – 2020

Ensure orders availability by collaborating with vendors. Deliver quality services to customer aimed at improving client experience and accomplishing maximum satisfaction. Attended customer calls and answered client queries. Provide top-notch service to potential customers by interacting with customers regularly at Parker showroom. Optimized sales by cultivating customer loyalty and promoting repeat customers.

Key Accomplishments:

Generated sales by implementing best customer management practices.

Leveraged detailed understanding and recommended motion control products to customers driving repeat sales. Additional Experience as Inside Sales/Vice-President at Grace Technologies, Houston, TX. Education & Credentials

Bachelor of Arts Degree, General Studies

University of Houston, Houston TX

Certifications

Parker Pneumatics Certified Parker Motion Control Certified Technical Proficiencies

Microsoft office Facts Distribution software Epicor

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