Customer Service Inside Sales

Jhoan Perez

*** *. ***** ** ***. Hemet, CA *****

***********@******.*** 951-***-****

Professional Experience

JP Morgan Chase — July 2022 – May 2023

Collections / Contact Development (Skip Tracing)

Contacted card members that have not reached out to Chase after extended periods of time; made connections to further assist any card member with any financial difficulty/life event.

Managed delinquent accounts that had fallen past due.

Kept spreadsheets of contacts, locates and payments.

Rama Corp. — July 2020 - January 2021

Assistant Warehouse Manager

Oversaw warehouse stock/warehouse associates.

Stock/Inventory checks on a daily basis

B2B communications with customers abroad and vendors.

Led the plant warehouse during the COVID-19 Pandemic at its height.

Horizon Solar Power — January 2020 - April 2020

Inside Sales/Customer Service

Top Bilingual Sales Rep of the First Quarter 2020

Also handled inbound customer service-related calls on weekends.

Generated over $250,000 in revenue for the company.

Colonial Country Club — April 2017 – January 2020

Assistant Superintendent

Day-to-day maintenance of 18 greens, and putting greens; cutting, cup changes, etc.

Assumed Superintendent duties and operations when he was not present.

Translator for workers with difficulty communicating in English; Presenter for

Safety Meetings with residents of the Resort and employees of the Golf

Course/Maintenance Team.

Technical Expertise

MS Excel, PowerPoint, Project, OneNote, Publisher, Visio, Project Management, Google Docs

Additional

Organized several team meetings, safety meetings and held various talks and mini seminars regarding safety in English and Spanish.

Fluent in English, Spanish, and conversationally proficient in Portuguese.

Advanced writing skills, computer skills, communication skills, etc.

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